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Crowne Plaza Hotel Nairobi: Traveler Reviews

3.5 of 5
Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
Ranked #11 of 80 hotels in Nairobi
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217 reviews from our community

Traveler rating
    90
    90
    25
    9
    3
See reviews for
Families
12
 
Couples
42
 
Solo
25
 
Business
122
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“great value for money”
5 of 5 stars Reviewed December 24, 2012

I have stayed at many hotels in Nairobi as we live in East Africa but I really feel that you get good value for money at the Crown Plaza. Its a very standard largish hotel with no big gardens or anything but their food was really delicious and my kids loved their orange juice machine at breakfast which squeezed super fresh orange juice. This hotel also provides really comfortable beds which I think is essential for a hotel. Also the twin beds are nice and wide which was an added bonus as other hotels dont have such wide twin beds. The safe in the room worked and the shower was also good.
We only had one issue with the hotel-their pool was not heated (we were told on booking that it was) but that's not a major issue. We will definately return as for our family, beds and food are definately priority.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
See 2 more reviews by GemmaSisia for Nairobi
Ask GemmaSisia about Crowne Plaza Hotel Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
January 18, 2013
Dear GemmaSisia ,

Thank you so much for taking the time to post such a complimentary review of your recent stay at Crowne Plaza Nairobi.

It was a pleasure to know you enjoyed many aspects of your stay including the delicious food and little details such as the freshly squeezed orange juice machine at breakfast.Your comments will definitely be shared with the team and appreciated.

Also, it is great to know that our guests appreciate our large comfortable beds and the shower experience !!. The heated pool has since been reset to the required temperature and its being enjoyed by alll our guests.

Thank you for recommending our hotel to other travelers visiting Nairobi and we look forward to the opportunity of once again welcoming you to our hotel.

Best Wishes

Lorenzo Baleri
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Berlin, Germany
1 review
“Good choice”
4 of 5 stars Reviewed December 7, 2012

Clean, very friendly staff, not everything perfect but service quick and always helpf0l.

For people who require nice surroundings, I would propose to check it with Google/Street View/Earth. Streets are under construction.

I felt, that the surrounding is at day safe.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Stefan K about Crowne Plaza Hotel Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
December 18, 2012
Dear Stefan K ,

Thank you for taking the time to share your experience from your stay with us at Crowne Plaza Nairobi.

As you have pointed out some of the roads are being enhanced and contruction work is taking place.Thank you for your feedback about our friendly staff, cleanliness.quick and helpful staff..

We do hope to have the opportunity to welcome you back to Crowne Plaza Nairobi when you next visit Kenya.

Best Regards

Lorenzo Baleri
General Manager

Crowne Plaza Nairobi
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Nairobi, Kenya
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Perfect base”
5 of 5 stars Reviewed November 22, 2012

Recently had an extended stay here for three weeks in whilst searching for a property in the area. This was the perfect base.

The staff are extremely polite, well trained and the food was great. The place is super clean. Even though the area is undergoing a lot of renovations (roads etc) and the locale is very dusty, this is really a haven of calm.

We tried most services during our stay - everything from great massages, to haircut and use of the sports facilities. Everything exceeded our expectations.

There is a good range of places to eat - the upper end restaurant is fantastic, and even the poolside and room service menus didn't disappoint.

Ian and the concierge team know a lot about the area and are great guys - always ready for a chat.

Top tip: Beet Basic juice (restaurant/by the pool) - all your daily vitamins in one delicious drink!

Did have an issue with staff letting doors slam, for example once they've delivered room service or when servicing rooms in the morning (as doors are heavy) and passed this onto housekeeping team upon departure. This was only as I was working in my room often, so at hotel most of the day. Satisfed that they will look at this issue.

Room Tip: During road rebuild, go for a poolside room.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
December 17, 2012
Dear 15Annemarie ,

It was very pleasing to know that you had a "Perfect stay" at the Crowne Plaza Nairobi and I would like to thank you for taking the time to recommend us on TripAdvisor.

It was a pleasure to read your review and to know that how you made it clear to see how much you enjoyed our hotel and appreciated the Health SPA, Good Food and efficient friendly service.

I am glad that we were able to exceed your expectations. and will certainly encourage Ian, our Doorman to keep up the sterling job.

Looking forward to welcoming you back to our hotel soon.

Best Wishes,

Lorenzo Baleri
General Manager
Crowne Plaza Nairobi
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toronto
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Quality hotel”
4 of 5 stars Reviewed November 16, 2012

After experiencing some African hotels that had dubious plumbing, hot water, and no security, it was good to stay at the Crowne Plaza. Food was very good. Room was clean and comfortable with air conditioning, which allowed us to do hand laundry and get it dried by morning. Service from everyone in hotel is excellent. While expensive at $230 a night, it was a welcome oasis after a dusty safari.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TorontoAlan about Crowne Plaza Hotel Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
December 17, 2012
Dear TorontoAlan,
We would like to thank you for choosing Crowne Plaza Nairobi on your trip to Kenya.

We appreciate your detailed review and your feedback about the hotel's good food, clean and comfortable rooms and the excellent service received.

I sincerely hope to have the opportunity of welcoming you back again to our hotel.

Kind Regards

Lorenzo Baleri
General Manager Crowne Plaza Nairobi
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Dar es Salaam, Tanzania
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Lovely bed and breakfast”
5 of 5 stars Reviewed November 2, 2012

The rooms are large, beds extremely comfortable with feather light snuggly pillows. Shower is big and the water pressure nice and strong. The fruit selection at breakfast is excellent. The gym and spa are clean. Only problem is the security on evey floor - but again this is Nairobi!!

Room Tip: Take the rooms with a city view!
See more room tips
  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Abiria about Crowne Plaza Hotel Nairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
December 17, 2012
Dear Abiria ,

Thank you for the Great revue about our hotel regarding your recent stay in Nairobi.

It is extremely encouraging to receive such postive feedback and will certainly share this with my entire Team.

I look forward to welcoming you back to our hotel soon.

Best Regards

Lorenzo Baleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 80 hotels in Nairobi
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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