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“Lovely bed and breakfast” 5 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #16 of 105 Hotels in Nairobi
Dar es Salaam, Tanzania
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Lovely bed and breakfast”
5 of 5 stars Reviewed November 2, 2012

The rooms are large, beds extremely comfortable with feather light snuggly pillows. Shower is big and the water pressure nice and strong. The fruit selection at breakfast is excellent. The gym and spa are clean. Only problem is the security on evey floor - but again this is Nairobi!!

Room Tip: Take the rooms with a city view!
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, December 17, 2012
Dear Abiria ,

Thank you for the Great revue about our hotel regarding your recent stay in Nairobi.

It is extremely encouraging to receive such postive feedback and will certainly share this with my entire Team.

I look forward to welcoming you back to our hotel soon.

Best Regards

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Barcelona, Spain
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 20, 2012

New, clean, well looked-after, this hotel exceeded my expectations of a Crowne Plaza hotel.
There are quite a lot of roadworks going on around the hotel though we can be frustrating given that taxis will get lost, which in Nairobi traffic could add an hour to your journey home.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, October 30, 2012
Dear Kannice ,

Just a short note to thank you for the brilliant feedback . We are glad to hear that we exceeded your expectations.

We are pleased to inform you once the major roadworks improvement plan is completed it will be well worth the travel from the airport to our hotel.

Thank you too for recommending our hotel to fellow Tripadvisor readers.

Looking forward to welcoming you back soon.

Warm Regards

Lorenzo Baleri
General Manager - Crowne Plaza Nairobi
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England
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 17, 2012

After a scarry drive through the boom docks of Nairobi, we arrived to find our room had been double booked...not good as we were flying of on a Safari the next day.
The Manager arranged for a room at another top hotel and sent a car for us to take us to airport the next day...now that is what I call customer service.
On returning 4 days later, we were delighted to have been given a free upgrade. Well done to management. Lovely Hotel, superb service, nice outdoor swimming pool. Just located in a tucked away location and the roads!!! Or rather potholes with tarmack.Dreadful drivers too. Airport a nightmare of push and shove and disorder.

Room Tip: Ask for a room at the back. Building work going on over the road and a pilling hammer at 7am is NOT...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, October 29, 2012
Dear paulinebell ,

We are thrilled to note your detailed and wonderful review of your stay at Crowne Plaza Nairobi here on Tripadvisor.

A typical and great example of turning a negative into a positive and living the moment of truth of guest experience and satisfaction.

I will pass on your positive feedback and comments to my team which will make them proud.

Thank you too for the positive comments about our lovely hotel and superb service.

We look forward to welcoming you back to our hotel in the near future.

Kind regards

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 8, 2012

Just a quick update after my third visit this year (for business). Location is ideal for many attending for business. Rooms large and comfortable. I never sleep well here but not anything to do with the room as far as I can tell. Restaurant food is okay but service can be very slow. Pool is in an unusual spot right by the outdoor restaurant tables - not ideal for some. This time we used the 'local' bar directly opposite, great value and very relaxed, worth a visit.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, October 29, 2012
Dear AandAW ,

Thank you so much for taking the time to share the experience of your recent stay at Crowne Plaza Nairobi.

We are happy to note that this was your third visit to our hotel and it was great having you back with us. As you mentioned the location is ideal for guests on persons and stayovers for connecting flights within Kenya and East Africa.
We are also happy to hear you enjoyed the size and comfort of our rooms.

We are sorry to hear about the slow service experienced in our Baraza restaurant.We will share it with my management team to avoid this from happening in future.

You may want to visit our Sikia Restaurant on your next visit, a fine dining continental & local restaurant where we recently introduced an innovative and mouth watering menu- nominated by Go Places runner up for Hotel Restaurant for 2012.

Again thank you, and we look forward to welcoming you back.

Best wishes

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camberley UK
Top Contributor
87 reviews 87 reviews
48 hotel reviews
Reviews in 47 cities Reviews in 47 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed September 30, 2012

Lets get my issues out the way first - They could not find our reservation after sometime they apologized blaming a new system that left bookings prior to its introduction hanging! The room was great, gorgeous big bed with pillow selection & spray by your bed to help you sleep so the big shame was all the noise. We kept thinking it will stop soon at 4am we called to ask when the noise would stop to be told the function in the hotel was now over but the one across the Street they had no idea when it would stop. They go the extra mile with pillow selection but don't have double glazing & you hear it all even on the 5th Floor!. The management did apologized and admitted to other complaints. When asked what they were going to do about it they did offer 5000 points back from the 25000 used to book. I did not feel they took the complaint that seriously as they had the full points already. If this had not been the case I would have refused to pay as to only get a couple of hours sleep is shocking in my book. They also confirmed they should have put us on the other side of the hotel which would have been less noisy that did not really help after the event.
Also the TV system was down for most of the stay.
I have given them 3 stars as the room was comfortable and the rest of the staff were good so if you are lucky enough to stay when not events are on I am sure your will have a good stay.

Room Tip: Ask for a quiet room!
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review, October 24, 2012
Dear annettet,

hank you for your review regarding your recent stay at Crowne Plaza Hotel Nairobi. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare
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Johannesburg, South Africa
Top Contributor
95 reviews 95 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 29, 2012 via mobile

Always enjoy staying in this hotel. If there is one thing they need to correct its their TV network. They always have frozen channels, channels with no picture, etc and its definately not the satelite companies problem as its too frequent a problem at this hotel.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, October 6, 2012
Dear aliveandfreelondon,

We are very happy to read your review and thank you for taking the time to post it on TripAdvisor.

Thank you for your feedback and in particular your comments about the very polite,pleasant and helpful staff. I will pass on your feedback with regards to the Great Breakfast and good buffet lunch to the Kitchen brigade as well as my Management Team.

We are very pleased that you found our complimentary Sleep Advantage aromatherapy kit useful and that you found the bedroom impecccable.

We have taken note about your comments of the WiFi.

Looking forward to welcoming you back to the Crowne Plaza Nairobi very soon.

Best Regards

Lorenzo Baleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 28, 2012

Great service, very very polite and helpful staff, a great breakfast buffet and good lunch. Not in a great site, as lots of construction work was going on around it, but the quiet ambience inside makes up for the noisy exterior. The complimentary aromatherapy kit in the rooms was extremely helpful, and the room was impeccable. Great wifi, though a pet peeve was that every time you move you have to re log in. Once again the staff are very pleasant and helpful.

Room Tip: Rooms have a good view, but the large tower opposite blocks out a clear view of the city from the fr...
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, September 30, 2012
Dear aliveandfreelondon,

I am very pleased to learn that you enjoyed your recent stay at Crowne Plaza Nairobi.Thank you for taking the time to share your experience here on TripAdvisor.

I was very happy to learn that you enjoyed several aspects of the hotel,especially the Great Service, very polite,pleasant and helpful staff and a Great Breakfast and Lunch Buffet.

I will certainly pass on the encouraging feedback to our Team as well as the Housekeeping Team who maintain a very high standard of cleanliness and comfort for our Guests.

You will be happy to hear that once construction in the area is complete in the new year the node is poised to be the financial, banking and ecomomic hub of Nairobi.

It will certainly be a privilege to welcome you back to our hotel on your next visit to Nairobi.

Best Wishes,

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 105 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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