After a scarry drive through the boom docks of Nairobi, we arrived to find our room had been double booked...not good as we were flying of on a Safari the next day.
The Manager arranged for a room at another top hotel and sent a car for us to take us to airport the next day...now that is what I call customer service.
On returning 4 days later, we were delighted to have been given a free upgrade. Well done to management. Lovely Hotel, superb service, nice outdoor swimming pool. Just located in a tucked away location and the roads!!! Or rather potholes with tarmack.Dreadful drivers too. Airport a nightmare of push and shove and disorder.