Lets get my issues out the way first - They could not find our reservation after sometime they apologized blaming a new system that left bookings prior to its introduction hanging! The room was great, gorgeous big bed with pillow selection & spray by your bed to help you sleep so the big shame was all the noise. We kept thinking it will stop soon at 4am we called to ask when the noise would stop to be told the function in the hotel was now over but the one across the Street they had no idea when it would stop. They go the extra mile with pillow selection but don't have double glazing & you hear it all even on the 5th Floor!. The management did apologized and admitted to other complaints. When asked what they were going to do about it they did offer 5000 points back from the 25000 used to book. I did not feel they took the complaint that seriously as they had the full points already. If this had not been the case I would have refused to pay as to only get a couple of hours sleep is shocking in my book. They also confirmed they should have put us on the other side of the hotel which would have been less noisy that did not really help after the event.
Also the TV system was down for most of the stay.
I have given them 3 stars as the room was comfortable and the rest of the staff were good so if you are lucky enough to stay when not events are on I am sure your will have a good stay.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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