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“Expected a lot more” 3 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #14 of 111 Hotels in Nairobi
Kigali, Rwanda
Top Contributor
152 reviews 152 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
82 helpful votes 82 helpful votes
“Expected a lot more”
3 of 5 stars Reviewed June 9, 2012

Yes, the rooms are big and clean. The bed is good quality. Lots of room in the bathroom. The staff is very friendly, but they need to take care of the little things as it is not a cheap hotel.
You couldn't turn off the air conditioning. It is on some kind of an automatic system. Brown water came out of the bathtub's faucet. The pool is more of a children's pool, it is located in the breakfast restaurant and is surrounded by 10m high walls. The breakfast is average and lacking taste and freshness (other than the juices).
The location is good if you need to be close to the embassies, but if you need to go to the city center during the 3-7 pm rush hour then forget about it. Not much to do in the area.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 11, 2012
Dear Ask Suur_D

Thank you for your review regarding your recent stay at the Crowne Plaza Nairobi. We are extremely pleased to read the positive comments about the quality of the beds,the size of the bathrooms and the friendliness of the staff.
With regards to the airconditioning, there is a temperature control switch panel situated in the bedroom with an on/off button and am sorry you did not notice it. Sorry to hear about the brown water from the bathtub faucet and will ask our Housekeeper to check this as we have a policy in place to run water in all bathtubs on a daily basis to ensure a similar incident does not occur.
We certainly hope to have the opportunity of welcoming you back to our hotel in the near future.

Best Regards

Lorenzo Baleri
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328 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 4, 2012

By far, the best hotel i have stayed so far , the breakfast was excellent, the rooms and bathrooms were clean ... and it was very sweet of the people to upgrade us free to junior suite since i was there for one night after my three nights in masai mara trip with my wife. They made it more special by sending us across Wine bottle and a fruit basket. They also provided us with the facility of late check out. Special thanks to the Manager ,Miss Grace and Mr. Edward.
Thanks once Again.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 6, 2012
Dear Jitendra S,

Thank you for taking the time to review your stay at Crowne Plaza Nairobi and for awarding us full marks.
I cannot thank you enough for your kind comments and to hear we are "By far,the best hotel I have stayed so far".

I'm delighted to hear that you enjoyed your suite and our Breakfast Buffet in the Baraza Restaurant..It's great to hear you found all of the services to be of high quality,in particular,the thoughtful service from our reception Team , namely ,Grace and Edward.

Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests.

Once again thank you for your truly valuable comments.

We look forward to welcoming you back soon.

Best Wishes,

Lorenzo Baleri
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Johannesburg, South Africa
Top Contributor
96 reviews 96 reviews
40 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 4, 2012

For anyone who knows trafic in Nairobi, the Crowne Plaza hotel is perfectly situated as its pretty much in the middle of everything - but not quite in town (which is the bonus).
Good confortable hotel, excellent room service food 9almost better than the restaurant in some ways) and lovely smiling faces from the staff.
I've stayed here a few times and have made it my base hotel when in Nairobi now.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 6, 2012
Dear David B,

Thank you for taking the time to review your stay at Crowne Plaza Nairobi.

We are delighted to read that you enjoyed your stay and have passed on your kind comments regarding the room service food to the Chef and his Team.

It is Great to read that you found our staff friendly and hospitable on alll occasions.

We look forward to welcoming you back soon.

Kind Regards

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2012

This is one of the best hotels I have been to and the test is that since the first time I have stayed there , I have brought all my Principals and colleagues there to stay. The service is excellent, the Front Office Manager - Stephen as well as the General Manager - Lorenzo is warm and friendly and makes lot of effort to make you feel at home. The room is very nice and comfortable and also spacious. The choice of food in the restaurant is good. The service for bringing in the food and clearing is superb. Moreover the location of the hotel is on a hill which gives you a nice view as well. Quite close to the industrial area as well for people who have work there. A TRULY REALLY EXCELLENT STAY AND WORTH RECOMMENDING TO ONE AND ALL!

Best Rgds
Darius Batliwala

Room Tip: Doesn't really matter which room you are given - all are good ones and newly renovated and refur...
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 4, 2012
Dear Darius B,

We were delighted to read the fantastic review you gave the Crowne Plaza Nairobi regarding your recent visit.

We are constantly striving to ensure the best hospitality experience to our valued guests and it is very encouraging to recieve positive feedback like yours which make our efforts worthwhile.

I will pass your comments on to our team, especially your sentiments regarding our spacious and comfortable rooms, good food and superb service. Thank you too for recommending our hotel to fellow TripAdvisor members.

Indeed it was a pleasure being of service to you and look forward to welcoming you back to our hotel in the near future.

Best Wishes,

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2012

We have just spent 2 nights at the Crowne Plaza Nairobi with a young family. One night on our way to a Safari holiday, and one night on our return. Travelling with a young family has its own challenges and not all business hotels accommodate the additional requirements of young children. The Crowne Plaza, and its staff however were excellent, very friendly and accommodating, a real credit to their brand and I would recommend them thoroughly to any travellers.

Room Tip: The corner suites were excellent
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 2, 2012
Dear Tony S,

Many thanks for the positive review following your recent stay at the Crowne Plaza Nairobi. I am delighted that you and your family enjoyed your stay with us,and appreciated your kind comments with regards to our staff who are a Great positive Influence to the success of our dream at Crowne Plaza Nairobi.

We really appreciate your comment about recommending our hotel to fellow travellers.

Looking forward to welcoming you and family back to Nairobi in the near future.

Best Wishes

Lorenzo Baleri
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Rome
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 27, 2012

I spent one week at the Crowne Plaza Hotel of Kenya Road, Upper Hill, Nairobi. The hotel is very quiet, extremely clean and convenient. Staff are very corteous, efficient and pleasant. Rooms are big and wi-fi works very well. As there are not many restaurants or bars around the area, you are basically left with the hotel restaurant, which offers OK and overpriced food. Breakfast is US$30!! The cheapest option you have (i.e. bread rools, yogurth and a bit of fruit delivered through room service) is US$20.
Breakfast apart, the place is very good and extremely comfortable if you need to work.

Room Tip: Try to be on the upper floors for a great view of the city!
See more room tips
  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 29, 2012
Dear Maxou 1971 Rome,

Thank you for taking the time to write a review about your recent stay at our hotel.

We were very pleased to read that you enjoyed your stay with us and that you found our hotel extremly clean ,convenient and the staff corteous,efficient and pleasant.
you will be pleased to know that we have reduced the price of our Baraza Restaurant Breakfast in order to add value to the overall hotel experience .

Looking forward to welcoming you back soon.

Best Regards

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 25, 2012

A modern-enough, soulless establishment typical of tens of thousands of 4 star establishments in business capitals worldwide, with functional service, well-appointed rooms, and few visible standards of wear and tear. Four complaints, however: (1) The area surrounding the hotel is a moribund of all activity once the sun goes down (and also devoid of views of the city, despite its elevated location), so unless one is inclined towards a taxi excursion, you are effectively trapped with the over-priced in-house dining facilities; (2) Use of said over-priced in-house dining facilities revealed what appears to be an unsavory management practice, with tips recorded on the room bills not reaching the concerned staff, but instead being absorbed by management; (3) Maintenance seems to be a tad wanting, as I also had problems with a clogged drain, which resulted in low-level flooding of my bathroom and consequent impassibility of said area; (4) It is over-priced and my very expensive room-rate did not even include breakfast, which was not a pleasant gesture given the aforementioned over-priced in-house dining facilities.

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 29, 2012
Dear Global Explorator,

Thank your for the feedback received regarding your stay at our hotel recently. We were disappointed to read that you did not enjoy your stay with us.Our hotel is situated about a ten minute drive from the city center where there are ample options in terms of Entertainment,Shopping Malls and Restaurants.Our selection of Restaurants and the Alabaster Coffee lounge offers a variety of items on the menu to cater for different tastes and needs, taking into consideration the budget conscious Guests.
With regards to Staff Gratuities,please be assured that all gratuities are accurately recorded and controlled with the pool evenly distributed amongst all staff on a regular basis.
We were concerned to hear that there was a clogged drain in your room which caused some flooding for which we apologize for the inconvenienced caused.
You will be pleased to know that we have reduced the price of our breakfast in our Baraza Restaurant so as to add value to the overall experience.
We sincerely hope to have the opportunity of hosting you at our hotel in the near future .

Best Wishes

Lorenzo Baleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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