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“Perfect Location - Very Comfortable” 4 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #18 of 119 Hotels in Nairobi
Certificate of Excellence 2014
Johannesburg, South Africa
Top Contributor
107 reviews 107 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
43 helpful votes 43 helpful votes
“Perfect Location - Very Comfortable”
4 of 5 stars Reviewed June 4, 2012

For anyone who knows trafic in Nairobi, the Crowne Plaza hotel is perfectly situated as its pretty much in the middle of everything - but not quite in town (which is the bonus).
Good confortable hotel, excellent room service food 9almost better than the restaurant in some ways) and lovely smiling faces from the staff.
I've stayed here a few times and have made it my base hotel when in Nairobi now.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 6, 2012
Dear David B,

Thank you for taking the time to review your stay at Crowne Plaza Nairobi.

We are delighted to read that you enjoyed your stay and have passed on your kind comments regarding the room service food to the Chef and his Team.

It is Great to read that you found our staff friendly and hospitable on alll occasions.

We look forward to welcoming you back soon.

Kind Regards

Lorenzo Baleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2012

This is one of the best hotels I have been to and the test is that since the first time I have stayed there , I have brought all my Principals and colleagues there to stay. The service is excellent, the Front Office Manager - Stephen as well as the General Manager - Lorenzo is warm and friendly and makes lot of effort to make you feel at home. The room is very nice and comfortable and also spacious. The choice of food in the restaurant is good. The service for bringing in the food and clearing is superb. Moreover the location of the hotel is on a hill which gives you a nice view as well. Quite close to the industrial area as well for people who have work there. A TRULY REALLY EXCELLENT STAY AND WORTH RECOMMENDING TO ONE AND ALL!

Best Rgds
Darius Batliwala

Room Tip: Doesn't really matter which room you are given - all are good ones and newly renovated and refur...
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 4, 2012
Dear Darius B,

We were delighted to read the fantastic review you gave the Crowne Plaza Nairobi regarding your recent visit.

We are constantly striving to ensure the best hospitality experience to our valued guests and it is very encouraging to recieve positive feedback like yours which make our efforts worthwhile.

I will pass your comments on to our team, especially your sentiments regarding our spacious and comfortable rooms, good food and superb service. Thank you too for recommending our hotel to fellow TripAdvisor members.

Indeed it was a pleasure being of service to you and look forward to welcoming you back to our hotel in the near future.

Best Wishes,

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2012

We have just spent 2 nights at the Crowne Plaza Nairobi with a young family. One night on our way to a Safari holiday, and one night on our return. Travelling with a young family has its own challenges and not all business hotels accommodate the additional requirements of young children. The Crowne Plaza, and its staff however were excellent, very friendly and accommodating, a real credit to their brand and I would recommend them thoroughly to any travellers.

Room Tip: The corner suites were excellent
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, June 2, 2012
Dear Tony S,

Many thanks for the positive review following your recent stay at the Crowne Plaza Nairobi. I am delighted that you and your family enjoyed your stay with us,and appreciated your kind comments with regards to our staff who are a Great positive Influence to the success of our dream at Crowne Plaza Nairobi.

We really appreciate your comment about recommending our hotel to fellow travellers.

Looking forward to welcoming you and family back to Nairobi in the near future.

Best Wishes

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 27, 2012

I spent one week at the Crowne Plaza Hotel of Kenya Road, Upper Hill, Nairobi. The hotel is very quiet, extremely clean and convenient. Staff are very corteous, efficient and pleasant. Rooms are big and wi-fi works very well. As there are not many restaurants or bars around the area, you are basically left with the hotel restaurant, which offers OK and overpriced food. Breakfast is US$30!! The cheapest option you have (i.e. bread rools, yogurth and a bit of fruit delivered through room service) is US$20.
Breakfast apart, the place is very good and extremely comfortable if you need to work.

Room Tip: Try to be on the upper floors for a great view of the city!
See more room tips
  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 29, 2012
Dear Maxou 1971 Rome,

Thank you for taking the time to write a review about your recent stay at our hotel.

We were very pleased to read that you enjoyed your stay with us and that you found our hotel extremly clean ,convenient and the staff corteous,efficient and pleasant.
you will be pleased to know that we have reduced the price of our Baraza Restaurant Breakfast in order to add value to the overall hotel experience .

Looking forward to welcoming you back soon.

Best Regards

Lorenzo Baleri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 25, 2012

A modern-enough, soulless establishment typical of tens of thousands of 4 star establishments in business capitals worldwide, with functional service, well-appointed rooms, and few visible standards of wear and tear. Four complaints, however: (1) The area surrounding the hotel is a moribund of all activity once the sun goes down (and also devoid of views of the city, despite its elevated location), so unless one is inclined towards a taxi excursion, you are effectively trapped with the over-priced in-house dining facilities; (2) Use of said over-priced in-house dining facilities revealed what appears to be an unsavory management practice, with tips recorded on the room bills not reaching the concerned staff, but instead being absorbed by management; (3) Maintenance seems to be a tad wanting, as I also had problems with a clogged drain, which resulted in low-level flooding of my bathroom and consequent impassibility of said area; (4) It is over-priced and my very expensive room-rate did not even include breakfast, which was not a pleasant gesture given the aforementioned over-priced in-house dining facilities.

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 29, 2012
Dear Global Explorator,

Thank your for the feedback received regarding your stay at our hotel recently. We were disappointed to read that you did not enjoy your stay with us.Our hotel is situated about a ten minute drive from the city center where there are ample options in terms of Entertainment,Shopping Malls and Restaurants.Our selection of Restaurants and the Alabaster Coffee lounge offers a variety of items on the menu to cater for different tastes and needs, taking into consideration the budget conscious Guests.
With regards to Staff Gratuities,please be assured that all gratuities are accurately recorded and controlled with the pool evenly distributed amongst all staff on a regular basis.
We were concerned to hear that there was a clogged drain in your room which caused some flooding for which we apologize for the inconvenienced caused.
You will be pleased to know that we have reduced the price of our breakfast in our Baraza Restaurant so as to add value to the overall experience.
We sincerely hope to have the opportunity of hosting you at our hotel in the near future .

Best Wishes

Lorenzo Baleri
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Pretoria, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2012

The week I spent at the Crowne Plaza Nairobi was overall very pleasant.

Highlights:
- The security is tight but welcome - be prepared to have your vehicle and bags checked every time you enter but with a smile.
- The management is also very responsive - I had a problem with a foul odour coming from the drain in my bathroom and the next morning filled in my "Oops Card" (which is left by your bedside/desk when you check in). When I returned in the evening, the smell was gone.
- Breakfast is great: be sure to try the fresh fruit juices - oranges squeezed direct into your glass, and the pineapple juice is also great.
- And to top it all off there was a very tall and handsome bellman named Ian ... oh yes he was also friendly and helpful ;)

Mild negatives: The wi-fi was free and very reliable but not fast enough for a good skype video call: the shower operation was a little out of sync but after one or two tries it was fine.

Asante sana, Crowne Plaza

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 29, 2012
Dear Otae,

Thank you for taking the time to write about your recent stay at the Crowne Plaza Nairobi.

I am delighted to read that our service was exceptional,we always strive to deliver the highest standards of personal service and there is no greater reward than to hear from our guests themselves that we managed to achieve or exceed it for them.I will certainly pass on your kind comments to Ian,our Doorman.Thank you for the compliments about our breakfast and can assure you our freshly squeezed oranges and other fruit juices have been a great success.

I look forward to welcoming you back to the Crowne Plaza Nairobi.

Best Regards

Lorenzo Baleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ATHENS
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 21, 2012

I stayed at Crown Plaza in Nairobi for a week during a business trip.

The hotel is brand new end everybody is trying its best but I think that they are missing the tartget.

Although the facilities of the hotel including the rooms are very well and new it is still the 4star brother hotel of Intercontinental (5 Star). in my opinion as a business traveller they should be either cheaper than Intercontinental or better.

In fact they are as expensive as Interconental but they miss points in every comparison to Intercontinental services. Their biggest weakness is their restaurants offering and quality which are of much lower level than Intercontinental.

Other than that it is still a modern hotel with quality, located at Upper Hill, the heart of business activity in Nairobi.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review, May 30, 2012
Dear gtsint Athens,

I want to thank you for staying at the Crowne Plaza Nairobi and for taking the time to send us your review which I have shared with my management team.

Our aim is to ensure that you have the best experience during your stay with us.I appreciate your concern regarding the restaurant offerings and quality and assure you that when you next you stay with us you will experience our true hospitality in all areas.

Once again thank you for your contstructive feedback and I look forward to welcoming you back soon.

Best Regards

Lorenzo Baleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 119 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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