I flew to Nairobi from Manchester with KLM, via Amsterdam and on to Nairobi.....sadly I arrived at 7am but my luggage was nowhere to be seen..... So, car to the hotel and met with first class customer service. Staff were delightful....ushered me to the spa as I had an early appointment and my room was not ready. gave me all the toiletries I needed and were keen to ensure that I was looked after. When I returned the concierge was already seeking my luggage whereabouts....(sadly it did not arrive for 48 hrs).
The hotel is modern, comfortable and the staff are attentive, polite and offer a lesson in customer service. I travel extensively for work (10 days or month every month - and with a global remit), this hotel is one of the best as a travelling businessman.
Food was very good and prices reasonable. The bed was incredibly comfortable. Definitely a return location for my next trip to Kenya.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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