We stayed here for two nights following an African safari through Kenya and Tanzania. The hotel's pool is very nice, as is the state-of-the-art gym. The area around the hotel is safe, although a bit boring. There is nothing really to walk to around the hotel. We ate most of our meals at the restaurant across the street, which provided a taste of the local atmosphere and a $5 large breakfast. The room is of high quality, which you'd expect from a Crowne Plaza. We enjoyed chatting with Ian, one of the doormen, who greeted us personally when we came and went. The day tour prices offered by the travel agency in the lobby were very expensive, so we hired a private driver based upon a friend's recommendation and had a wonderful day trip to see Nairobi's sites. It cost us US$30 for 4.5 hours of a hired car.
Our only complaint was the business center. While Skype is installed on the computers, only one computer has a headset with microphone and that microphone is broken. When asked, the business center attendant just said, "Oh yeah, the microphone is broken." The business center should provide business travelers with the option to video conference, given that microphones cost $15. Moreover, after I had set myself up on one machine, I discovered that Adobe Reader did not work and I could not open any PDFs. Again, the attendant just admitted casually that the program didn't work. The computer desktops were littered with users' files, adding to the impression that the business center needs some more attention to detail.