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“Crown plaza is our first choice everywhere we travel” 5 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #15 of 106 Hotels in Nairobi
Enola, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Crown plaza is our first choice everywhere we travel”
5 of 5 stars Reviewed October 7, 2011

Hello, In US we love Crown plaza... we will be staying at Nairobi Crown plaza on 30th October 2011 before our safari tour.Our name --Mr. and Mrs. Anil Thakrar email..acthakrar@yahoo.com

My husband and I will be celebrating our 44 yrs. wedding anniversary this month.
I would apprecite your help to make it a very memorable stay at your hotel--may be with a lovely upgrade to your special suite and more!!!

Looking forward to our visit... Do you have a shuttle pick up from the airport?? Thanks

Stayed October 2011, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Crowne Plaza Hotel Nairobi, responded to this review, October 8, 2011
Dear NeemaT,

Thank you for taking the time to communicate your concerns regarding the Crowne Plaza Hotel Nairobi. I have sent you a private email with additional information. We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Sincerely,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
    128
    141
    38
    10
    4
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195
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Columbia, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2011

My husband and I were schedule for Safari and a little work in Kenya and I began researching accomadations in Nairobi. While there were many options to choose from, the Crowne Plaza stood out because of it's amenities (free internet, fitness center, pool, etc) and because of the price. Nairobi is an expensive city but the Crowne Plaza, with advanced purchase, gives you an excellent stay. The room was exceptional and the bed, luxurious. The hotel itself is immaculate. One of the outstanding features of this hotel is the staff - they will go to any length to please you. During your stay, make sure to look up Evans (he wears a top hat at the front door) and Grace who does check in - they will make you feel at home.

Only one caution, taxi's are expensive at the hotel but they are very safe.

Room Tip: We had a superior double and couldn't have been happier. Spacious, easy to work in, and great am...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 5, 2011

We brought a group of 20 people to Nairobi for a conference for 7 days and everyone found it one of the best hotel experiences in ages. Staff were friendly, competent, and well organized. Hotel was beautiful, spotlessly clean, and ideally located close to downtown, but in a quiet area. Rooms were excellent--very comfortable beds, big modern bathrooms, flatscreen TVs, free and fast wireless internet, complimentary water bottles replenished daily, etc. Breakfast buffet was one of the best I've seen and I travel quite a bit and the fitness center was at a level of an actual gym you would pay to go to.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uganda
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2011

I stayed here for a week. The hotel is very good or excellent. Great customer care and nice rooms. The bed was very comfortable. The bathroom was excellent. The hotel meals were always on time. The lunch time for our conference was 12.30pm and the food was always ready. The internet speed is good and everywhere! The rooms were always always clean! Keep it up

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pisceanblue
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2011

I stayed here on two occasions over a period of two weeks while in Kenya on business. Each time, I was given a complimentary upgrade to the Club level. The hotel is beautiful and spotlessly clean. My room was extremely comfortable. The bed was exquisite. Nice choice of pillows and great linens. Bathroom is a very nice size, and the shower had the perfect amount of water pressure. The buffet in the Baraza restaurant was delicious. Staff friendly and helpful. When I have occasion to return to Nairobi this is the only hotel I will be staying it.

Room Tip: try to get a room on the back side of the hotel (facing the soccer field). It is quieter on that si...
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  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Top Contributor
121 reviews 121 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed September 26, 2011

We stayed here on the last night of our honeymoon and we got a free upgrade to the Presidential Suite. It was out of this world. The hotel had a lovely bouquet of flowers and bottle of wine in our suite. The suite was also covered in little petals. We got room service which was excellent. Our only complaint was we did'nt have more time to experience the hotel as we had an early morning flight departure.

We highly recommend this hotel to all. Thanks once again to the hotel for our upgrade

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 25, 2011

An excellent international hotel in the Upper Hill district. No hesitation in recommending. Two king size beds, free wifi, free bottled water, reasonably priced mini bar, good restaurant, hotel bar is reasonably priced however they will try to sell you double shots, free nuts/crisps with drinks, breakfast is excellent with a made to order egg bar, fresh orange juice!

Room Tip: All rooms are the same - area is quiet.
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  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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