We brought a group of 20 people to Nairobi for a conference for 7 days and everyone found it one of the best hotel experiences in ages. Staff were friendly, competent, and well organized. Hotel was beautiful, spotlessly clean, and ideally located close to downtown, but in a quiet area. Rooms were excellent--very comfortable beds, big modern bathrooms, flatscreen TVs, free and fast wireless internet, complimentary water bottles replenished daily, etc. Breakfast buffet was one of the best I've seen and I travel quite a bit and the fitness center was at a level of an actual gym you would pay to go to.