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“A flawless experience” 5 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #15 of 106 Hotels in Nairobi
Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A flawless experience”
5 of 5 stars Reviewed August 23, 2011

Staying at the Crowne Plaza was a perfect experience. We literally had no negative experiences. The food was great, the complimentary bottled water was ample. The pillow menu was a nice treat. The restaurants were always pleasant experiences.

Most of all, the staff was amazing. I haven't met a more friendly and qualified group of people in my life. They helped me learn Swahili and kept me company while I wait for my taxi. One man in particular stood out - Evans Njenga. He is currently working as door master if I understood correctly. He is a truly gifted individual. I have never met anyone who can endear himself to you through honest and sincere interest and friendliness quite like Evans. Who ever snatches him away from the Crowne Plaza will be doing themselves a great favor yet also inflict a great loss on the Plaza. I look forward to hearing from him and following his career.

Room Tip: My room looked out over the front of the hotel. I enjoyed this view more than one that overlooks the...
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  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Chisinau, Moldova
Top Contributor
83 reviews 83 reviews
54 hotel reviews
Reviews in 40 cities Reviews in 40 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed August 12, 2011

Well the hotel was nice and so far had no bad experience in it. Room was clean and not too small, bathroom was clean too, had bath tub, and shower, we got complimentary internet which is usually not, they have no wifi in room just cable. You can see the room in my pics. Staff was helpful and friendly, we got lots of help how to get around city and country too.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albury, Australia
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 7, 2011 via mobile

One of the finest hotels I have stayed at.

Professional and helpful staff, a very nice room with a luxurious bed (and a choice of pillow types), iPod/iPhone docking station and wi-fi, an excellent gym and a beautiful casual dining restaurant.

Every component of this hotel exudes quality.

Breakfast and dinner in

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 6, 2011

Excellent servcie by ALL Staff. I was a tourist & treated better than BUSINESS TRAVELLERS. Noting was a problem.

  • Stayed July 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2011

During the month of July, I had the priviledge of staying a few days at a time on two separate instances at the Crowne Plaza Nairobi. My comments simply put would be that Crowne Plaza Nairobi has put into practice the Kenya Karibu from the time you step of the taxi into the hotel. The staff learns quick of your preferences and all amenities from the room to the restaurants and the gym are what one would expect from a 5 star facility.

I am certain as the hotel matures the service levels will be upheld.

Room Tip: The rooms are well equiped including free access to the internet with good speeds.
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  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 4, 2011

Stayed @ CP Nairobi for 2 nights last week. Great business hotel, spacious rooms, conveniently located to various intl companies. Tried the restaurant for b/fast as it was included in the room rates. Was ok, but needed more variety especially for vegetarians. Had pizza and dinner in the bar/lounge. Was good. Room was neat and clean, however the bathroom had smell, but I think its more from the weather dampness rather than anything else.
Had a late flight and asked for possibility for late checkout. Their manager, Steven was very helpful and as the hotel wasnt full, let me keep the room till 7pm.
Overall service was excellent, staff helpful.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
93 reviews 93 reviews
61 hotel reviews
Reviews in 55 cities Reviews in 55 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 3, 2011

Service & Staff were excellent - our flight got cancelled and rescheduled a day later & I had already pre-paid my stay for crowne plaza...but the hotel staff - GM Mr. Lorenzo was most kind in shifting my dates without any hassle. The front desk person in the night shift was also extremely good and helpful.
We got upgraded to the Club room - It was spacious, well done interiors, most comfortable bed and spacious bathroom with separate tub & shower.
Drawbacks - very expensive room service menu. We went to their cafe and got a strawberry dessert - which was stale. We paid about 450-500 KES for it... and apart from not being fresh it was not even the least appealing to your taste-buds. It only looked good to the eyes. The saving grace was the restaurant 'gazebo' opposite the hotel - No great food but better and cheaper than the hotel.
Location - a bit far off from city centre and a cab is needed. But the hotel provides the same or there are other cabs outside the hotel gate which are a bit cheaper too.
But overall a very recommended hotel & a must stay in Nairobi as most other hotels have outdated interiors. The staff handled my queries extremely well and made it a pleasure to stay there.

Room Tip: The Club room was excellent
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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