Service & Staff were excellent - our flight got cancelled and rescheduled a day later & I had already pre-paid my stay for crowne plaza...but the hotel staff - GM Mr. Lorenzo was most kind in shifting my dates without any hassle. The front desk person in the night shift was also extremely good and helpful.
We got upgraded to the Club room - It was spacious, well done interiors, most comfortable bed and spacious bathroom with separate tub & shower.
Drawbacks - very expensive room service menu. We went to their cafe and got a strawberry dessert - which was stale. We paid about 450-500 KES for it... and apart from not being fresh it was not even the least appealing to your taste-buds. It only looked good to the eyes. The saving grace was the restaurant 'gazebo' opposite the hotel - No great food but better and cheaper than the hotel.
Location - a bit far off from city centre and a cab is needed. But the hotel provides the same or there are other cabs outside the hotel gate which are a bit cheaper too.
But overall a very recommended hotel & a must stay in Nairobi as most other hotels have outdated interiors. The staff handled my queries extremely well and made it a pleasure to stay there.
- Official Description (provided by the hotel):
- Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more less
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