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“Beautiful hotel on the hill” 5 of 5 stars
Review of Crowne Plaza Hotel Nairobi

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Crowne Plaza Hotel Nairobi
4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)   |  
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Ranked #20 of 125 Hotels in Nairobi
Certificate of Excellence
Ottawa, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Beautiful hotel on the hill”
5 of 5 stars Reviewed June 22, 2011

We had the pleasure of staying at the Crowne Plaza Nairobi for two nights prior to a lengthy trip in Africa, and have nothing but good things to say about the hotel. The primary purpose of our stay was to help us to get over jetlag, and the Crowne Plaza exceeded in every respect.

The room was clean and bright, but we were able to achieve total darkness when we drew the blinds. The bed is comfortable, and they will provide you with any firmness and size of pillow you want (in case the pillows already in your room are not to your liking).

The coffee bar by the lobby is also bright, with comfortable chairs, and expert baristas. We passed hours reading and people-watching from there. We ate at both Baraza (casual) and Sikia (fancy) restaurants, and both were delicious.

Finally, we arranged for a guide for a day-trip one day. The guide was professional, the price reasonable, and the hotel staff extremely fast and responsive... over e-mail from Canada.

I don't know if we will ever be to Nairobi again, but if we do, we will certainly be returning here.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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353 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2011

I stayed at the Crown Plaza for four nights. I was very impressed with the accommodations and the helpfulness and friendliness of the staff. I would without a doubt stay there again.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Top Contributor
72 reviews 72 reviews
57 hotel reviews
Reviews in 48 cities Reviews in 48 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 15, 2011

Perfectly agreeable business hotel and a good choice in Nairobi, where hotels tend to be either a bit aged or horribly expensive.

The area of the city is a bit of a business district, but if you want a little more local feeling than an international hotel chain, just hop across the street into the bar/restaurant on the other side of the street, which serves a cold Tusker and quite decent food in a neighborhood environment.

I was upgraded to the club floor, which was a nice touch, but unfortunately, my room was right next to the kitchen of the club lounge. Due to bad soundproofing, kichen noises were audible until late and from very early again.

The room was well equipped, to chain standards, clean, bed comfy.

Reception was friendly and efficient. Will be back again, when in Nairobi.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Top Contributor
209 reviews 209 reviews
113 hotel reviews
Reviews in 58 cities Reviews in 58 cities
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed June 6, 2011

I had initially wanted to stay at the Crowne Plaza which sadly for the days in question was full, so I opted for the 'senior cousin' InterContinental and only went to see the hotel while in the city to get a feel for it.
Clearly aimed at the 'fast' business visitors the hotel has plenty of meeting spaces available, all 'booked' when I came around, as were the rooms on a follow up request to find out if indeed my 'sorry we are fully booked' response was correct. It was!

Breakfast was still ongoing when I popped in and the variety and choices were very adequate indeed, partly served 'al fresco' towards the swimming pool area.

The hotel occupies a choice location on the 'Upper Hill' area of Nairobi which only over the past 10 or so years came to the forefront as another 'Decentralised Business District' besides the CBD proper in the city centre.

The few staff I spoke with were competent and friendly inspite of 'full house', a sign of good training and their ability to deal with pressure.

A must try at one of my future Nairobi stays...

Stayed June 2011, traveled on business
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Kentucky,USA
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 29, 2011

Spent 3 days before and two after a recent safari and I couldn't recommend this hotel more. The staff was consistently friendly and professional, the managers visible and sincere and the rooms beautiful and clean. I
ll be staying here again whenever I return tom Nairobi.

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Crowne Plaza Hotel Nairobi, responded to this review, June 9, 2011
Dear Thelmagirl,

Thank you for your review! We are glad to have been your hotel of choice before and after your safari. Thank you for your kind words!

We hope to welcome you again soon!

Best,
Joshua Brinkerhoff
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 18, 2011

I stayed at Crowne Plaza for 5 nights in April 2011 during a business trip to Nairobi. In my view it is a good hotel which gave me no reason to complain other than the one I have given below. Hotel is good, staff is very friendly, location is fine, rooms and amenities are good. Nice clean bathrooms, great housekeeping, you get things when demanded, good room service, easy and reasonably priced taxies available from hotel. Free high speed wireless Internet in room and other areas of hotel was a must have for person like me on a business trip. And it worked.

However, I was amazed to see exactly same buffet breakfast with same menu being served for all 5 days of my stay ! I would have appreciated a minor change in the breakfast menu each day. By the way, lunch and menu a la carte had some yummy dishes to offer that I truly enjoyed.

Overall – highly recommended.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 17, 2011

“LIVED” in Crowne Plaza, Nairobi for 5 months+ (>160 days) the experience is just fantastic. I was given all types of room during my stay- Standard, Club, Junior Suite and Executive Suite. Most of the time I was in a Suite room. Beds are excellent.

My initial stay at the Hilton was a bad experience because they had bad furniture even after receiving upgrade to the executive room. This made me search for a much better hotel. I did a survey of all the hotels in Nairobi before deciding for a long stay and found that Crowne Plaza is the best choice and newer.

Location is peaceful & safe.

Received Priority club benefits for being platinum member like upgrades, bonus points, club lounge access , laundry etc etc etc.

The hotel staff/management and the duty managers are very friendly and extremely helpful. They made my stay extremely pleasurable and memorable. Service is this hotel is just great. I have stayed in other Crowne Plazas and this is the best of all in service. Hope they keep this up.

Hotel has a fast and reliable free WiFi internet so did most of my office work from the hotel. Club Lounge service is excellent and convenient.

Love the gym and spa. All latest equipments and good trainers. They have many equiptments. Best of all its free for guests.

Food - Restaurants are very also good. Sikia fine dine is excellent. I am sure that they can improve more in this area.

They have a good fleet of inhouse taxis - very convenient, SAFE and reliable.

  • Stayed September 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 125 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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