I stayed at the Crowne Plaza as part of a 1 week East Africa busainess trip. I was initially impressed by this hotel as it appears very new and shiny. I later ran into a number of problems that, as a new hotel, I do not think it should be experiencing. Firstly, there was no hot water, which theyh assured would be there by the end of the first night, but then found myself with cold water both that first evening, as well as the next morning. It was not a pleasant experience to have to take a cold shower that early in the morning.
On the second night when the water was warmer (it was still not fully hot by the way), the whole bathroom was completely flooded as the drainage system does not work well. I first thought it was just a problem with my room but it turns out my colleagues also had the same problem.
We had a client meeting at the restaurant Sikia I think it was. I found the service there extremely slow, although they position it as a restaurant for "fine dining" and it was just ourselves and another group in the whole restaurant.
Also tried to have a drink at the downstairs bar and service there was slow, to get a straw took 20 or so minutes, don't even try and order any snacks.
Was in a rush to go to a meeting so wanting to just get a muffin for breakfast at the restaurant nearest to the entrance - there my muffin was just about stale. Luckily the waitor was nice enough to recommend I do not pay for it.
I was really disappointed in this hotel as I expected a lot more. A positive I guess is that the reception staff are very friendly.