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“Soulless.” 2 of 5 stars
Review of Norfolk Hotel

Norfolk Hotel
Kijabi Street, Nairobi, Kenya (Nairobi Central Business District)
+254-(0)-20-2216940
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Ranked #19 of 318 Restaurants in Nairobi
Cuisines: International
More restaurant details
Restaurant details
Dining options: Reservations
Neighborhood: Nairobi Central Business District
London, United Kingdom
Top Contributor
224 reviews 224 reviews
93 restaurant reviews
Reviews in 68 cities Reviews in 68 cities
89 helpful votes 89 helpful votes
“Soulless.”
2 of 5 stars Reviewed April 11, 2013

It might have been just us but the place was just soulless. the nibbles were very good and the drinks (cocktails) were very well made. but it because of the lack of atmosphere this place loses out.
I would say it was not helped by a load of Americans trying to sell something to the dean of the university. All very odd. The grounds also seem to have nothing of the old charm

  • Visited December 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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59 reviews from our community

Visitor rating
    33
    16
    8
    2
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
3 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Lost some of its character”
4 of 5 stars Reviewed April 1, 2013 via mobile

Whilst still being a lovely hotel the re fit and modernisation has taken away some of the character of the original hotel. We stayed in the old hotel years ago where you got a much greater feel of the history of the place whilst still enjoying modern facilities. It's all a bit too swish and business orientated now. Building work noise by the pool was bad. Good hotel but not special enough to pay the extra and return.

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Geneva, Switzerland
Top Contributor
114 reviews 114 reviews
68 restaurant reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
“Doesn't deliver at this price range”
3 of 5 stars Reviewed February 19, 2013 via mobile

This is a fine hotel, though not worth the prices they charge. And they charge for everything. Service is uneven. Some staff go the extra distance while others seem bored. Service by the pool is particularly easy going. The breakfast buffet - again not cheap - is served until 1000 though it seems staff stop replenishing things about 0900. We had to ask three times for a glass. Overall, for a hotel charging $300+ a night, it falls short of the mark. There is nothing wrong here, but I didn't get the impression that they were trying all that hard.

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ottawa
Senior Contributor
47 reviews 47 reviews
15 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Service was not great”
3 of 5 stars Reviewed February 9, 2013

Frankly for this grand Dame the service was poor and it was not crowded that day...food was OK but over priced..one always thinks back to when it was a must to eat there not anymore

Visited January 2013
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West Palm Beach, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Ambience and excellent food and service go hand in hand here”
5 of 5 stars Reviewed February 2, 2013

I truly enjoyed my recent stay at the Norfolk where the staff (from the chefs to the servers) goes out of its' way to provide you with a memorable dining experience. Whether sampling Kenyan favorites or enjoying Western style fare, I found all of my choices done to perfection. And, the traditionally colonial decor makes this an all-around perfect choice to get the feel of old-time Kenya brought into the 21st century.

  • Visited January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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