The Norfolk Hotel is the epitome of old world charm and elegance. The staff are always cheerful and friendly - even the doorman remembers your name. Service is first class and of a high standard. One of the delights is to experience breakfast at a table set on the lawn. Evening drinks on the verandah are also a welcome escape from the frantic city. My only negative comment concerns the pool, which is in shadow in the afternoon, due to its proximity of newly erected tall buildings.

Very nice hotel, Lovely rooms, excellent service great staff. The restaurant serves excellent food only a bit overpriced.

This was my first time to revisit the Lord Delamare Terrace which before it was a Fairmont had been a favourite place to have supper. Fairmont have truned what had a specifically Nairobi place into something you might find in many other parts of the World. That is not to say it isn't very smart which it is; its just "international" with all that that implies.
Everyone was pleased with what they chose but we had to wait a long time to get it; well beyond the norms for freshly prepared food and more like waiting for it to defrost !

Fantastic hotel. The landmark of Nairobi. Enjoy lunches here and dinners. Excellent Swiss chef on staff. Grand entry with old colonial charm. Great gardens and pool. A little expensive but a real fantastic environment. The rooms are really exceptional. Great for conferences also with several rooms available for meetings.