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“Definitely not worth the money. They could do with serving their customers better at the very least.” 1 of 5 stars
Review of Kenya Comfort Hotel Suites

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Kenya Comfort Hotel Suites
3.0 of 5 Hotel   |   Milimani / Ralph Bunche Road, Nairobi, Kenya   |  
Hotel amenities
Ranked #65 of 100 hotels in Nairobi
Paris
1 review
1 helpful vote 1 helpful vote
“Definitely not worth the money. They could do with serving their customers better at the very least.”
1 of 5 stars Reviewed November 4, 2009

First, the suites/hotel were nowhere near comfortable as the bathroom was in such a messy state. Perhaps luck was not on our side so as to get this room but it was so terrible and efforts to get this addressed were futile.
The restaurant was no good but luckily we did not have such high expectations.

So it's best you do not have such expectations of service and comfort as you would in a western hotel otherwise you'd be disappointed.
I would not return to this place at all costs.

  • Stayed October 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 people have reviewed this hotel

Traveler rating
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    7
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5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
New York City, New York
Top Contributor
129 reviews 129 reviews
64 hotel reviews
Reviews in 54 cities Reviews in 54 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed September 7, 2009

This represents good value in Nairobi and I have stayed here many times over the eyars. The rooms (especially the suits) are large and reasonably comfortable. There is also 24 hour room service, the staff are friendly and it is a short trip into town.

The TV slection isn't great and it can be noisy at times.

Well worth the money, especially for longer stays.

  • Stayed August 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 13 cities Reviews in 13 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed April 7, 2009

We had to rush back from our safari because of my daughter becoming very ill. I had seen this hotel from when we stayed at the awful Kivi Minimani Hotel as it is close by.
We had no booking but the staff here bent over backwards to help us. They gave us a huge room which had a kitchen and very comfy beds.
They tried to find a doctor for us but couldnt but was so very good of them to try. In the end we took her to the hospital. The staff at the hotel got us a cab and also helped me with my daughter as she was so sick by now.
We decided to stay 3 nights and once again it was no problem for the staff to change this.
The kitchen was just a bonus as I could cook my daughter some pasta etc as she started to get better. There was a fridge also and a TV in the room.
I left some laundry in the room as I forgot to call them to collect it.. No problem the cleaners took it and delivered it the next day. rooms were lovely and clean. The bathroom was ok but the tiles in the bath tub were a bit shabby.
There was also a nice restaurant down stairs with a buffet lunch. The food was ok but we didnt like the taste of the sandwiches we ordered as they saturated the bread in margarine.
Overall this hotel was fantastic. Its cheaper then the Kivi Milimani with far more facilities and lovely staff..

  • Stayed February 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kenya Comfort Hotel Suites

Address: Milimani / Ralph Bunche Road, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #65 of 100 hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kenya Comfort Hotel Suites 3*
Official Description (provided by the hotel):
Kenya Comfort Hotel Suites is up market with 64 spacious suites, all en-suite and equipped with kitchens. The smallest suite is an open plan layout of 400 sq ft, with larger One, Two or Three Bedroom options available. A special ground floor suite is available for physically challenged guests. All the Suites are furnished with settees & dining tables plus the kitchens are equipped with basic cutlery, crockery, kettles, toasters, microwave, electric cookers and refrigerators. The guest facilities at the Suites include a Solar Heated Swimming Pool & Outdoor Jacuzzi, Safe Deposit Box Facility, Mini Internet Cafe, Parking Area and a 100 pax Ground Floor Conference Room. ... more   less 
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