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“Average but affordable” 3 of 5 stars
Review of Kenya Comfort Hotel Suites

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Kenya Comfort Hotel Suites
3.0 of 5 Hotel   |   Milimani / Ralph Bunche Road, Nairobi, Kenya   |  
Hotel amenities
Ranked #62 of 96 hotels in Nairobi
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Average but affordable”
3 of 5 stars Reviewed January 12, 2014

My husband and I spent 1 night at Kenya Comfort Hotel Suites before departing Kenya to return home. The hotel is in a safe area of Nairobi, within short taxi rides to nearby restaurants and the downtown area. For one night, this hotel met our needs. Large rooms, clean for the most part, not a lot of bells and whistles but affordable with the bed and breakfast rate.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 people have reviewed this hotel

Traveler rating
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    3
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Nairobi
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 22, 2013

Newly refurbished rooms with a more modern look gives the hotel a much needed face lift from what it was before. Rooms are clean and service decent but shower drain was partially blocked. However the hotel lacks many basics that a hotel of its standard should always have e.g.
No soap, only shower gel;
No shampoo;
No bathroom mat;
No bottled Heineken

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dortmund, Germany
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 20, 2013

I was hesitating a litle bit about staying there. So i booked another first and then had a look at Kenya Comfort Suites (beware that they also have a sister Hotel which goes by the Name Kenya Comfort HOTEL). I was very happy with my "inspection" and decided to stay there some nights later.
I was staying in a superior room. All the rooms were renovated not long ago. Everything was clean. The room was spacious with a huge double bed and one single. There was still enough room for luggage to be placed on the floorThe bathroom though was a Little bit smallish. The instant shower looked a little bit strange but worked perfectly.
The bed was comfortable and had a four poster mosquitonet.
The rooms face the swimming pool so that there is no noise from the road, which is quiet at night anyway. It might be that you would hear some not very loud music from the residential area behind the hotel.
There seems to be a guard on every floor. Whenever I was Walking down the corridor i saw someone cleaning the floor.
There is a 24h-restaurant, which i only used for breakfast. Breakfast was ok. They have a small buffet with two different Juices, cereals, eggs made to order, Brown and White toast, fruits, jam, coffee and tea (but the coffee is more like brownish water)
Everywhere in the hotel free Wifi was available. They give you the Password when checking in.
When I had a look at the Restaurant/bar in the evening it was quiet and almost empty. There were no signs at all of women available for "Company"
The area itself seems to be quite safe because there are some official buildings nearby. There are also some nice restaurants in walking distance, even at night.
The security at the entrance seemed to be good.
The Hotel is not stylish but solide.
It was possible to pay with creditcard without any surcharge.
I would definetely stay there again and I even would send my parents there.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 20, 2013 via mobile

Kenys comfort is clean and ideal to stay for whatever your doing next had a nice meal on the balcony of restuarant watching nairobi world go by. Reception staff very helpful one of them even offering to use his phone to phone england with a sim. Again got me a taxi driver paul for a couple of trips the taxi and paul made us giggle thats me and my grandaughter. I stayed their twice id stay their again. I was shown three rooms i could have best to stay away from front thanks debby pell

  • Stayed July 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Accra, Greater Accra, Ghana
1 review
4 of 5 stars Reviewed January 23, 2013

Clean, staff is well behaved, rooms are comfortable and hot water is from instant geyser. Lift works and kitchen staff is very good in customer care. My stay was for 2 nights at Jan 2013, some part of hotel is under construction so no internet cafe service is available but work will finish fast. Security is also very tight

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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rabat
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 9, 2012

This hotel is rather dark and the rooms are not exactly beautiful, but the staff is somewhat accommodating and brought me buckets of hot water each morning because there was no hot water in the bathroom. I of course got sick because of the lack of hot water, and when you think about it, it is sick that a three star hotel NOT have hot water! Other than the lack of hot water - a very average hotel.

Room Tip: Avoid this hotel and all of the hotels in its general geographic vicinity, as I stayed in a few of t...
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 2, 2011

Definitely have to agree with the previous reviewer - this place was a nightmare. We were sent here after their sister hotel in town refused to honour our reservation. It is currently under construction - there are gaping holes in some of the walls and exposed wiring in the lobby. The rooms were dingy, there was no hot water in either of our rooms, and my mosquito net was purely ornamental as it would not close (the other bed in our room didn't even have a net). I ended up getting bitten. We also ate at the restaurant, which resulted in all of us getting sick. I have been living in Kenya for six months, and only upon staying HERE did I get sick!

If you were choosing between this hotel and the one in town, I would certainly recommend the latter. Of course, it's very possible you might arrive there and find they have given your room away to someone else. Best solution - skip Kenya Comfort entirely.

Stayed July 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, Manager at Kenya Comfort Hotel Suites, responded to this review, August 8, 2011
I have carefully gone through and scrutinized both your reviews, whose facts I would like to clarify.
Firstly, I believe that you are widely travelled and as such you are fully aware of the booking and reservation concepts worldwide “whenever you do a room reservation and don’t pay for it, the booking remains tentative, it will only be blocked if you make a down payment further reservations without payment can be sold if one doesn’t show up between 6.30 to 7.00 pm latest. You returned late at night, what if you didn’t show up at all and the room was kept for you without payment? May be that is why you encounter some issues with Kenyan hotels. Our sister hotel is located in upmarket at suburbs of Milimani and currently undergoing extensive renovations rooms are not dingy with gaping holes though rooms you were allocated are yet to under go renovations. Since I believe you stay in Kenya I request you to come and pin point the holes expenses paid.
The exposed wiring in the lobby is one of the construction requirement in conformity with the laid down government procedures of occupational health and safety act 2007 for safety of the guests staff and other occupiers of the premises.
The bed without mosquito net was as a result of your needs since you were a family and it was your decision to share a room we had to fix an extra bed but if you could have raised the issue with the duty manager, then you could have been given a separate room without any problem.
All meals in the restaurant are freshly prepared. All our rooms are fitted with hot instant water showers and if you don’t correctly regulate the flow of water then you are bound to get wrong water temperatures.
Besides we run a fairly good forum of sorting out our guest issues as we have a 24 hour duty manager and all other senior managers are on call if one feels dissatisfied
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Additional Information about Kenya Comfort Hotel Suites

Address: Milimani / Ralph Bunche Road, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #62 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kenya Comfort Hotel Suites 3*
Official Description (provided by the hotel):
Kenya Comfort Hotel Suites is up market with 64 spacious suites, all en-suite and equipped with kitchens. The smallest suite is an open plan layout of 400 sq ft, with larger One, Two or Three Bedroom options available. A special ground floor suite is available for physically challenged guests. All the Suites are furnished with settees & dining tables plus the kitchens are equipped with basic cutlery, crockery, kettles, toasters, microwave, electric cookers and refrigerators. The guest facilities at the Suites include a Solar Heated Swimming Pool & Outdoor Jacuzzi, Safe Deposit Box Facility, Mini Internet Cafe, Parking Area and a 100 pax Ground Floor Conference Room. ... more   less 
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