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“Over New Year's YaYa Centre Turned Into a Prison” 1 of 5 stars
Review of Yaya Centre

Yaya Centre
Argwings Khodek Rd | P.O. Box 76440, 00508, Nairobi 00508, Kenya
+254 20 2713360
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Ranked #59 of 337 Restaurants in Nairobi
Restaurant details
16 reviews 16 reviews
16 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Over New Year's YaYa Centre Turned Into a Prison”
1 of 5 stars Reviewed January 27, 2014

I have lived in Kenya since 2011 and used to live across the street from YaYa Centre. It is a lovely little vertical mall with several shops, restaurants, book shops and ATM machine that I use regularly.

Today I was quite chagrined to find that YaYa installed metal detectors as the doors over New Years, and the guards now insist that you empty your pockets and let them stick their hands inside your backpack or purse in order to enter. They force you to put your cell phone, wallet keys and money in the plastic tray and walk through the metal detector, where you cannot watch your belongings. Other customers are milling about and it creates an ideal situation to have one's phone or wallet get lifted by a guard or a bystander.

When it was my turn, the guard asked to open my backpack, and I told him he was welcome to feel it from the outside, but not to open it. This made him angry and he insisted that it be opened. I told him no and was refused entry.

No bank that I have ever been to subjected its customers to such indignities. I don't see why entering a shopping mall should be like entering a prison. Metal detectors certainly don't make anyone safer as the Westgate tragedy proved.

While all customers desire to have a safe shopping experience, having the guards open your bags and look into them is a violation of my personal security, and an invitation for theft by the guard or a bystander.

Rather than have my bags and person rifled through, I would prefer to shop at Prestige or Junction and I recommend others do the same. YaYa Centre's security screen is offensive. No other mall in Nairobi subjects its customers to such indignity.

  • Visited January 2014
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YayaCentre_Nairobi, Manager at Yaya Centre, responded to this review, January 29, 2014
Thank you for your valued feedback. We are constantly looking at new ways to improve our services and safety to enhance the shopping experience at Yaya Centre. Please do not hesitate to come and see us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

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Rating summary
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Nairobi, Kenya
1 review
3 helpful votes 3 helpful votes
“Saffron Restaurant, Yaya Food Court”
1 of 5 stars Reviewed January 4, 2014

On 3rd January 2014 my wife and I went for lunch at the Food Court and we decided to have Indian food at Saffron Restaurant, it was the most terrible dining experience I've ever had!! The waiter was shabbily dressed, we couldn't help but notice how filthy his shoes were plus he reeked of alcohol! The food took half an hour to come and it was cold when it arrived; it was bland and tasteless - it was obviously not freshly cooked! It was obviously one of those supermarket curries. It was a lousy lousy experience and I will definitely NEVER be going back there any time soon. I'd caution anyone planning to go there to give it a wide berth!

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
68 reviews 68 reviews
40 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
“Bangkok Chinese Restaurant at the Yaya Centre Food Loft”
4 of 5 stars Reviewed December 30, 2013

The food is generally very good there. I have eaten there severally but the last time I did it was a take away and had asked for it to be made medium spicy and when I got home was disappointed to find they had not put any spice at all. Otherwise they are generally good although expensive in my opinion.

  • Visited December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
3 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Ya Ya!”
4 of 5 stars Reviewed November 25, 2013

Good medium size shopping centre that the tourist is probably going to feel "at home" in. Good supermarket and a really great bookshop. Avoid the markets on Sunday they are a tourist rip off! or be sure to be ready for the aggressive bartering process - not exactly a relaxing experience! Has a international bank and currency exchange shop - so it accomodates many needs of the traveller.

  • Visited November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
90 reviews 90 reviews
52 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
“A nice, medium-sized urban shopping center”
4 of 5 stars Reviewed November 1, 2013

The Yaya Center has many shops with a wide variety of merchandise plus a bank (Standard Chartered), cell-phone center, salon, restaurants, clothing, a very good bookstore, etc. It's a little hard to navigate since the shops are on 5 different levels (there are escalators to go up, stairs to come down). It would be handy if they posted maps of each level around the center so you could more easily find the shop you want.

Visited November 2013
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