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“Basic, but helpful staff” 3 of 5 stars
Review of Marble Arch Hotel

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Marble Arch Hotel
3.0 of 5 Hotel   |   Lagos Road | off Tom Mboya Street, Nairobi, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #60 of 119 Hotels in Nairobi
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Basic, but helpful staff”
3 of 5 stars Reviewed October 13, 2013

I stayed here one night on a layover. I arrived at the Marble as the hotel I was booked at, had no rooms after booking on Bookings.com (nightmare). I checked on line for other options under 150USD and the Marble came up. The Marble hotel is right in Nairobi town. It’s easy to get to depending on the traffic and they have an airport shuttle service. Now, the room is basic and the bathroom old style, but things were general clean and tidy, TV forget it.
The staff where the real winners for me, I had European cheese/sausage to put in the restaurants fridge overnight, which the staff looked after for me. The restaurant was OK with a good mash and chicken dish i ordered late, approx 1130pm and the check-in staff were helpful. reception staff repeated several times not to leave anything valuable in the room, they have a safe at reception. This made me a little uncomfortable.
Unfortunately in the morning at 5 am there were Christian evangelists on a megaphone, next to the hotel, or in a church, I don’t know which one, the room had no insulation, so needless to say I was wide awake listening to evangelists in full swing. At 5am it was really loud!
This hotel was ok for me as a quick fix, but I will not be staying again, if I can help it.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imma2013, Manager at Marble Arch Hotel, responded to this review, October 15, 2013
Dear esteemed client,

Thank you very much for your review and valuable feedback on your stay with us. We are glad that you liked the hotel and we will talk with our neighbors about the noise and contain it.
It was nice hosting you. Wishing you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Vancouver, Canada
Top Contributor
61 reviews 61 reviews
45 hotel reviews
Reviews in 35 cities Reviews in 35 cities
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed February 19, 2013

I always try to give a chance to hotels, whenever I travel, specially when its for business...I had booked 4 days in this hotel but on the first night I decided to leave and moved to the LAICO Regency.
The hotel is very cheap, but from the entrance to the room its freaking dirty and ugly!
The room itself is very dark and it sometimes resembled a room from those African movies where they hold hostages in tense scenes.
The location of the hotel is very central, but its right in the middle of a main bus station...a little bit scary to go outside by myself and it was incredibly loud!
The only plus is that the waiter of the breakfast was nice enough to be teach me about Kenyan food and shared a little bit about his land! The city itself is lovely, but I think people should avoid this hotel!

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasco, Washington
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2013

Marble Arch is a nice hotel with very friendly and helpful staff. I have stayed there on a couple of occasions and plan on staying there again this year. Traveler's must be aware that at the airport there are some very helpful people who have been hired by other agencies to scam people into going to other motels or even use a different taxi service. Marble Arch has always had driver's at the airport awaiting our arrival, and get us back to the airport in plenty of time for our next flight. We were scammed last year by helpful transportation people who steered us away from our hotel pick up, made a false call to the hotel and assured us the hotel had sent transport for a different group of people...we believed them and allowed them to transport us only to arrive at the hotel and discover we had left our ride standing on the sidewalk.....

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 9, 2012

I didn't stay there, but - was travelling in December 2011 and booked a room for 2 nights in Marble Arch Hotel, however (!) in the airport my guide told that this hotel was bombed the night before (some Somalian fanatics threw a grenade in a window) and we are going to go to another place

Marble Arch is in official list of places to avoid by tourist because of it proximity to the mosque - popular place for attacks by Al-Qaeda. Be careful if you decide to stay there

Stayed December 2011, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marble Arch Hotel

Address: Lagos Road | off Tom Mboya Street, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi > Nairobi Central Business District
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #60 of 119 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Marble Arch Hotel 3*
Number of rooms: 40
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