We have very mixed experiences. The room we ended up with was well appointed, secure and clean. Ask for a private room by the tennis court, ours was room 20. Staying in this room we had a great experience and were happy with everything including the breakfast and morning coffee break. However, the first night we arrived our private room was unavailable and so we had to stay in a room with a shared bath room which was shabby and not clean to the standards one would expect for the price being paid. The second weekend we arrived back after our safari to be bitterly disappointed with the room we were given, room 12 in the garden quarter, which was old, dark, a bit smelly and not clean or as nice as room 20. The shower and toilet had separate doors off the bedroom, but had filthy windows and old fixtures. We decided to check out and pay the cancellation fee, and find accommondation elsewhere. Had we been able to get the room 20 or similarly appointed rooms near the sports courts we would happily have stayed and been very happy. 4 stars for the nice room (didn't have mosquito nets but did have sprays) and 1 or 2 for the other rooms, so 3 overall. The grounds were extremely pretty and beautiful too.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 13, 2012
Thank you for taking the time to share your feedback on your recent stay with us. We highly appreciate your wonderful comments about our staff and the gardens. These are features which many guests mention as a reason for returning again and again to Mennonite Guest House.
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We are very disappointed that one of our rooms fell short of your expectations in its appointment and cleanliness. I understand how frustrating this must have been.
We have undertaken a redecoration of the room you mention and are creating a substantial landscaping feature just outside. We have also taken steps to insure adequate deep cleaning of rooms on a regular basis.
We do appreciate your honest feedback and look forward to hosting you again when you visit Nairobi.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.