This place usually has room if you need something last minute so it's good for a pinch. Or if your in town just to recuperate or rest up it's not too bad. Some of the rooms are decent -some are cold, sparse, and noisy. None of the rooms have toilets/showers, all are shared affairs out in the halls somewhere. Although there are lots of them and the showers have good pressure and plenty of hot water.
So why the poor review? Last time we stayed we reserved for 5 people. We arrived late and found we had 4 twin beds and yuck rooms. We made do. It was last minute after all. Since we arrived late we missed the 7:30 breakfast, but there was toast and tea out which was nice I suppose. The problem came when I went to pay. This manager? insisted we pay full board rate for 5 people (we are a couple with 3 children 9-13) even though we only had two twin rooms and took none of the meals. While we were going over this someone else came to the desk and got rudely chewed out for keeping a room past 9:00am check out time (this couldn't have been past 9:30). Apparently they only offer full board rate which is pretty expensive if you don't take advantage of it. And who comes to Nairobi to sit at the hotel all day..?
I have came there for a meeting before where we did stay for the meals and they were good and the staff was nice - no problem there.
Bottom line - ok in the right circumstances but not as nice and more expensive than other guesthouses in town - there's a reason it's the last to fill up.
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