Good things first:
The hotel looks great, is trendy with a very nice pool area.
Lucy, the breakfast waitress was always very nice and kind. Made us feel good every morning with her big smile. Keep it up Lucy. You are the best!
The door men are very friendly and always welcome you with a big smile
The hotel manager, Mark, is great! Has an open ear for the customers needs
Not so good:
Restaurant service - especially the grumpy lady at the entrance in the morning. She always looked like she was forced to be there....smile please. Any special wishes like pancakes took almost an hour to prepare!!
The TV channels need improvement - only afew channels available