I stayed at Tribe for three separate nights in late Sept/early Oct, on my way in and out of the Masi Mara and my experiences were mixed.
There is no doubt that this is trying to be an extremely stylish hotel and something different for Nairobi. Having stayed at sister hotel Melrose Arch in Jo'burg I was excited to be staying here and had high hopes. The design, on the surface, is pretty similar but it is just not *quite* as slick.
High points were the pool and the general entrance lobby and the manager introducing himself to me on my first visit. Food in the restaurant was also very good and they had decent wine by the glass.
Reception however seemed pretty stressed and chaotic whenever I arrived or left, which could just be a symptom of new staff in a new hotel. On my third visit they didn't remember me at all which is a shame as it is that kind of touch that makes a hotel stand out. Then, despite my booking clearly stating I required a twin room I was quizzed about whether that really meant two beds as my room had been set up as a double. After a wait of half an hour while they sorted it out (with a free glass of wine which was nice) we arrived in our room and discovered that the air con had packed up and there was an unsightly, noisy portable unit in there. When I complained I had to wait again and eventually was upgraded to a business suite. This was appreciated but I actually thought, particularly for a new hotel, that the room was pretty scruffy with scratched woodwork and also a view of the building work still going on outside. I heard two other guests also complaining about their rooms not being ready or simply not good enough. We were also affected by a Microsoft conference going on which meant there were no outside tables available for lunch.
The concierge service was also patchy, with emails not necessarily being followed up, although the lady was very sweet and helpful when I went to the desk to find out what was going on.
An important thing to be aware of is how far the hotel (particularly with Nairobi traffic) is from the airport. I was advised by reception to allow three hours to get there in the rush hour and while in fact it took an hour and a half, I wouldn't stay there again if I had an early morning flight.
I want to like and recommend Tribe and I hope that the teething problems will be sorted out. I do think however that for the international prices they are charging that the hotel is not yet living up to its international aspirations which is a shame.
- Official Description (provided by the hotel):
- Tribe promises to be an escape from the mundane hotel room and brings you into a world of hip, chic design with an emphasis on detail and luxury. Tribe is a celebration of the beauty in diversity while acknowledging our common quest for excellence and belonging. The hotel's many suites extend this level of luxury and are unrivalled in their sense of elegance and class. Every room is a testament of world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated only by the hotel's public spaces with design elements at every glance. Epic, the in-house restaurant serves Continental cuisine with an exquisite African Fusion. It is open daily for lunch and dinner from 06h30 to 23h00. The Lounge is open from 06h30 to 12h00 and the Nest is open from 17h00 to 23h00 daily. Tribe is adjacent to the The Village Market Shopping complex. It has an onsite gym in the Village Market as well as cinema, ten pin bowling alley, mini golf and great children facilities.Tribe -"New York Chic, African Essence”. ... more less
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- Also Known As:
- Tribe The Village Market Hotel