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“Fantastic Service” 5 of 5 stars
Review of Tribe Hotel

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Tribe Hotel
5.0 of 5 Hotel   |   Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya (Highridge)   |  
Hotel amenities
Ranked #14 of 106 Hotels in Nairobi
US
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Fantastic Service”
5 of 5 stars Reviewed May 15, 2014

Short business stay but, cannot say enough about the staff and the service they provide. Clean and comfortable. Only drawback was the spotty internet which can cause some issues when you absolutely need a reliable connection.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed May 12, 2014

I cannot recommend this hotel enough for tourists or business travellers. The staff are professional and highly efficient in everything they do. The design of the hotel is impressive and the rooms are well appointed.

Apart from the spotty WIFI, which I believe they are working on, I only have positive things to say about this hotel.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
79 reviews 79 reviews
35 hotel reviews
Reviews in 47 cities Reviews in 47 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 12, 2014

This is an upscale boutique hotel located in the Embassy section of Nairobi just across from one of Nairobi’s nicer malls. The Tribe is quite expensive but not a five star hotel in the tradition of the Four Seasons or Ritz Carlton. The rooms are small, storage space is limited, the towels are not luxurious, and amenities are modest. The sheets were clean and comfortable, however, and there was a good mattress.

There are some definite design and construction flaws in the rooms. The lighting is so dim that working is difficult because you can’t see. It can be hard to read, too. The floors are a very thin, cheap veneer, and were already showing buckling near the bathroom areas in all three of the rooms our group occupied. The large tub and lavatory open into the bedroom. The toilet and shower are enclosed only by frosted glass, and all of us objected to the lack of toilet privacy.

There is a definite difference between the temperature in the rooms during the day and that at night. Our control stayed set on the same temperature, but we were too warm and the room became stuffy every night during our two week stay.

Service was friendly and good, and the staff was responsive to our requests and needs. The day to day service in our room was good. The room was quiet, even on week-ends.

We found the restaurant to be excellent. The breakfast buffet was plentiful and varied; the menu at other times met our needs with no problems. The music piped into the restaurant and lobby was annoying in the evenings because the volume was too loud for comfortable conversation. For that reason, we rarely ate at the restaurant and that is too bad.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 29, 2014

I stayed at the Tribe for an extended period of time (over 40 days), so I truly feel as though I know every nook and cranny of the place.

The good: This is a lovely hotel if you are passing through Nairobi for a short period of time. First off, the staff is wonderful. They truly get to know you and are very, very accommodating. I was sick at this hotel, and the staff checked up on me constantly. The hotel is also very convenient to several Embassies, NGOs, and the U.N. Village Market--a mall within two steps of (very safe) walking distance has literally everything you could need. Tons of restaurants, a grocery store, and the Masai Market on Fridays. However, the hotel is not centrally located in Nairobi--it is far away from many of the touristy sites in Karen or the Central Business District, for example--although you will be in a beautiful, upscale, leafy suburb.

The bad: For business travelers, this hotel has a lot to improve upon. Wifi is spotty at best. Lighting in the rooms is so dim it makes it difficult to work, and an awkardly shaped desk (oval-shaped with "basins" of sort) makes it harder to get anything done comfortably. The lobby constantly blasts loud house music--and even when everyone in the lobby is on their laptops and working (and someone requests the music be turned down). The restaurant is extremely inconsistent: the same dish can be delicious one day, terrible the next--and can also take (literally) 1.5 hours to arrive one day, or 15 minutes the next.

The hotel needs some upgrades, particularly to their air conditioning system (I had two rooms with faulty air conditioning)--they are currently doing construction to the lobby and ostensibly are working to fix the wifi.

Overall, I am giving this hotel a good score due to its staff as well as convenient location. But business travelers who don't need to stay in this neighborhood might be better suited elsewhere.

Room Tip: Ask for a "quiet" room. Rooms facing the pool are often very very very loud, particularly...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 21, 2014

A hotel with magical design, modern and luxurious.
The presidential suite is fit for a president! Food is really good with a great assortment of deserts. Land Rover and Range Rover Sports for airport collections. This is one upmarket hotel that comes at a price but worth every cent!

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 7, 2014

Decent business hotel. Interesting architecture gives it character, rooms are spacious and clean, staff attentive and willing to help (if not always really being able to...). Gym is also clean and has the basics. The mall nearby is a nice bonus, as they have a lot of good restaurants. Breakfast is wide and varied.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Johannesburg
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 2, 2014

Beautiful hotel but lacking in service. Breakfast is a 'battle' having to ask for basic things such as salt and pepper, sweeteners, etc. Used crockery is not removed and dishes pile up on your table while you complete your courses. Arranged shuttle service failed to collect me leaving me stranded! Aircon in room faulty for two nights - stopped working in the middle of the night. Apologies and friendly smiles are forthcoming but this doesn't aleviate the lack of service experienced. This is a very expensive hotel and one would expect customer satisfaction and focus is their prime concern. A real pity! Back to the Sarova Stanley for me on my next business visit!

Room Tip: Get a room with a proven aircon track record!
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tribe Hotel

Address: Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya
Location: Kenya > Nairobi > Highridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Nairobi
#8 Family Hotel in Nairobi
#8 Spa Hotel in Nairobi
#11 Luxury Hotel in Nairobi
#12 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tribe Hotel 5*
Number of rooms: 137
Official Description (provided by the hotel):
Tribe promises to be an escape from the mundane hotel room and brings you into a world of hip, chic design with an emphasis on detail and luxury. Tribe is a celebration of the beauty in diversity while acknowledging our common quest for excellence and belonging. The hotel's many suites extend this level of luxury and are unrivalled in their sense of elegance and class. Every room is a testament of world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated only by the hotel's public spaces with design elements at every glance. Epic, the in-house restaurant serves Continental cuisine with an exquisite African Fusion. It is open daily for lunch and dinner from 06h30 to 23h00. The Lounge is open from 06h30 to 12h00 and the Nest is open from 17h00 to 23h00 daily. Tribe is adjacent to the The Village Market Shopping complex. It has an onsite gym in the Village Market as well as cinema, ten pin bowling alley, mini golf and great children facilities.Tribe -"New York Chic, African Essence”. ... more   less 
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Also Known As:
Tribe The Village Market Hotel

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