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“Mediocre for Business Travelers, Good for Short Stays” 4 of 5 stars
Review of Tribe Hotel

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Tribe Hotel
5.0 of 5 Hotel   |   Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya (Highridge)   |  
Hotel amenities
Ranked #13 of 96 hotels in Nairobi
Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Mediocre for Business Travelers, Good for Short Stays”
4 of 5 stars Reviewed April 29, 2014

I stayed at the Tribe for an extended period of time (over 40 days), so I truly feel as though I know every nook and cranny of the place.

The good: This is a lovely hotel if you are passing through Nairobi for a short period of time. First off, the staff is wonderful. They truly get to know you and are very, very accommodating. I was sick at this hotel, and the staff checked up on me constantly. The hotel is also very convenient to several Embassies, NGOs, and the U.N. Village Market--a mall within two steps of (very safe) walking distance has literally everything you could need. Tons of restaurants, a grocery store, and the Masai Market on Fridays. However, the hotel is not centrally located in Nairobi--it is far away from many of the touristy sites in Karen or the Central Business District, for example--although you will be in a beautiful, upscale, leafy suburb.

The bad: For business travelers, this hotel has a lot to improve upon. Wifi is spotty at best. Lighting in the rooms is so dim it makes it difficult to work, and an awkardly shaped desk (oval-shaped with "basins" of sort) makes it harder to get anything done comfortably. The lobby constantly blasts loud house music--and even when everyone in the lobby is on their laptops and working (and someone requests the music be turned down). The restaurant is extremely inconsistent: the same dish can be delicious one day, terrible the next--and can also take (literally) 1.5 hours to arrive one day, or 15 minutes the next.

The hotel needs some upgrades, particularly to their air conditioning system (I had two rooms with faulty air conditioning)--they are currently doing construction to the lobby and ostensibly are working to fix the wifi.

Overall, I am giving this hotel a good score due to its staff as well as convenient location. But business travelers who don't need to stay in this neighborhood might be better suited elsewhere.

Room Tip: Ask for a "quiet" room. Rooms facing the pool are often very very very loud, particularly...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 21, 2014

A hotel with magical design, modern and luxurious.
The presidential suite is fit for a president! Food is really good with a great assortment of deserts. Land Rover and Range Rover Sports for airport collections. This is one upmarket hotel that comes at a price but worth every cent!

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 7, 2014

Decent business hotel. Interesting architecture gives it character, rooms are spacious and clean, staff attentive and willing to help (if not always really being able to...). Gym is also clean and has the basics. The mall nearby is a nice bonus, as they have a lot of good restaurants. Breakfast is wide and varied.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Johannesburg
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 2, 2014

Beautiful hotel but lacking in service. Breakfast is a 'battle' having to ask for basic things such as salt and pepper, sweeteners, etc. Used crockery is not removed and dishes pile up on your table while you complete your courses. Arranged shuttle service failed to collect me leaving me stranded! Aircon in room faulty for two nights - stopped working in the middle of the night. Apologies and friendly smiles are forthcoming but this doesn't aleviate the lack of service experienced. This is a very expensive hotel and one would expect customer satisfaction and focus is their prime concern. A real pity! Back to the Sarova Stanley for me on my next business visit!

Room Tip: Get a room with a proven aircon track record!
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 2, 2014

The Tribe Hotel is a masterful piece of architecture with lovely nooks and crannies. The staff are wonderfully courteous and smiling. However, for a supposed 5 star hotel, the service is well below par. One shouldn't have to ask for basics such as salt and pepper or sweetners at breakfast. The breakfast service is quite substandard when one considers one has to sit and wait for approximately 10 minutes before one is offered a customary cup of coffee or tea. As one finishes a breakfast course, the plates pile up on the table and are only removed as one leaves the dining area. Arranged transport in their fancy Landrovers failed to materialise leaving me stranded. Of course profuse apologies are forthcoming but that doesn't solve the problem of lack of service. My aircon packed up two nights in a row leaving me in a stuffy, humid and hot room - at 2.00am. One would have thought that their technicians would have sorted this out the first night!
As I said, although apologies were forthcoming, the damage had been done. I will be returning to my usual stay in Nairobi, the Sarova Stanley, where attention to the client is always utmost in their daily practice.

Room Tip: Choose a room one with a proven aircon technical record! (Tongue in cheek!)
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
1 review
3 of 5 stars Reviewed April 1, 2014

The Tribe is a very convenient, if expensive, hotel for those of us who attend meetings of the UN Environment Programme.
The staff are helpful and friendly, the food is good and the pool area is lovely. The indoor decor is interesting even if it is dominated by West African artifacts and owes little to Kenya's growing art scene.
However, this hotel is aimed at business travellers spending a few nights. It is much too far from the airports for those overnighting before heading off on safari. Thus the fact that the wifi is unreliable and the lights in the rooms dim in the extreme are real irritants. Even in the public areas the lights are inadequate. The lighting mood is suitable for the romantic couples I have never seen in several years of visiting. For those of us trying to negotiate with people from around the world it would be nice to be able to see faces clearly. Given the room rate there is no excuse for not having some areas that meet our needs - other than the area by the toilets just outside the dining room!

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 30, 2014 via mobile

This is by far one of the most beautiful hotels ive ever stayed in. Lovely rooms brilliant decor and inviting modern atmosphere! The food was excellent and the resturant by the pool had lovely views. The staff went above and beyond to meet our needs. Will definately stay here again.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Tribe Hotel

Address: Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya
Location: Kenya > Nairobi > Highridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Nairobi
#6 Spa Hotel in Nairobi
#7 Business Hotel in Nairobi
#9 Luxury Hotel in Nairobi
#11 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tribe Hotel 5*
Official Description (provided by the hotel):
Tribe promises to be an escape from the mundane hotel room and brings you into a world of hip, chic design with an emphasis on detail and luxury. Tribe is a celebration of the beauty in diversity while acknowledging our common quest for excellence and belonging. The hotel's many suites extend this level of luxury and are unrivalled in their sense of elegance and class. Every room is a testament of world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated only by the hotel's public spaces with design elements at every glance. Epic, the in-house restaurant serves Continental cuisine with an exquisite African Fusion. It is open daily for lunch and dinner from 06h30 to 23h00. The Lounge is open from 06h30 to 12h00 and the Nest is open from 17h00 to 23h00 daily. Tribe is adjacent to the The Village Market Shopping complex. It has an onsite gym in the Village Market as well as cinema, ten pin bowling alley, mini golf and great children facilities.Tribe -"New York Chic, African Essence”. ... more   less 
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Also Known As:
Tribe The Village Market Hotel

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