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“Nice hotel but slack service!” 3 of 5 stars
Review of Tribe Hotel

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Tribe Hotel
5.0 of 5 Hotel   |   Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya (Highridge)   |  
Hotel amenities
Ranked #12 of 125 Hotels in Nairobi
Certificate of Excellence
Johannesburg
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel but slack service!”
3 of 5 stars Reviewed April 2, 2014

Beautiful hotel but lacking in service. Breakfast is a 'battle' having to ask for basic things such as salt and pepper, sweeteners, etc. Used crockery is not removed and dishes pile up on your table while you complete your courses. Arranged shuttle service failed to collect me leaving me stranded! Aircon in room faulty for two nights - stopped working in the middle of the night. Apologies and friendly smiles are forthcoming but this doesn't aleviate the lack of service experienced. This is a very expensive hotel and one would expect customer satisfaction and focus is their prime concern. A real pity! Back to the Sarova Stanley for me on my next business visit!

Room Tip: Get a room with a proven aircon track record!
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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523 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Johannesburg
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 2, 2014

The Tribe Hotel is a masterful piece of architecture with lovely nooks and crannies. The staff are wonderfully courteous and smiling. However, for a supposed 5 star hotel, the service is well below par. One shouldn't have to ask for basics such as salt and pepper or sweetners at breakfast. The breakfast service is quite substandard when one considers one has to sit and wait for approximately 10 minutes before one is offered a customary cup of coffee or tea. As one finishes a breakfast course, the plates pile up on the table and are only removed as one leaves the dining area. Arranged transport in their fancy Landrovers failed to materialise leaving me stranded. Of course profuse apologies are forthcoming but that doesn't solve the problem of lack of service. My aircon packed up two nights in a row leaving me in a stuffy, humid and hot room - at 2.00am. One would have thought that their technicians would have sorted this out the first night!
As I said, although apologies were forthcoming, the damage had been done. I will be returning to my usual stay in Nairobi, the Sarova Stanley, where attention to the client is always utmost in their daily practice.

Room Tip: Choose a room one with a proven aircon technical record! (Tongue in cheek!)
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
1 review
3 of 5 stars Reviewed April 1, 2014

The Tribe is a very convenient, if expensive, hotel for those of us who attend meetings of the UN Environment Programme.
The staff are helpful and friendly, the food is good and the pool area is lovely. The indoor decor is interesting even if it is dominated by West African artifacts and owes little to Kenya's growing art scene.
However, this hotel is aimed at business travellers spending a few nights. It is much too far from the airports for those overnighting before heading off on safari. Thus the fact that the wifi is unreliable and the lights in the rooms dim in the extreme are real irritants. Even in the public areas the lights are inadequate. The lighting mood is suitable for the romantic couples I have never seen in several years of visiting. For those of us trying to negotiate with people from around the world it would be nice to be able to see faces clearly. Given the room rate there is no excuse for not having some areas that meet our needs - other than the area by the toilets just outside the dining room!

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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london
Level Contributor
4 reviews
5 of 5 stars Reviewed March 30, 2014

This is by far one of the most beautiful hotels ive ever stayed in. Lovely rooms brilliant decor and inviting modern atmosphere! The food was excellent and the resturant by the pool had lovely views. The staff went above and beyond to meet our needs. Will definately stay here again.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ghent, Belgium
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 28, 2014

Great modern hotel next to a nice market and loads of possibilities to eat and shop!
Very good spa and if you ask a Thai massage you get a Thai woman to do it! Excellent drivers and cars and even the Safaris they offer are amazing, had the luck to see 300+ elephants and other animals a few feet away! Brilliant !

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paris, France
1 review
5 of 5 stars Reviewed March 23, 2014

The tribe is a very pleasant, modern and comfortable hotel. Although not cheap, it is worth the stay. very close to the village market and to the United Nations, for those who need to go and work there, it is definitely a place to recommend.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Addis Ababa, Ethiopia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

The Tribe is a design hotel and so it does not have that impersonal,institutional vibe of large high end but chain hotels. It is modern and elegant and yet not too big so you feel at home right away. There is a niche for everyone, literally. The staff are extraordinarily friendly and eager to please. The food is good and the kitchen will go out of its way to accommodate your wishes; something that is good if you are a long term stay. I have stayed short term, long term, on business, and on personal travel. The Tribe is a place you keep coming back to and where everyone really does "know your name" and welcomes you back like part of the family. The place is not perfect and that is part of its charm too; it is almost perfect. Ideally it will grow and expand to the empty fields beyond and have a quiet area, a lap pool, a bigger gym, a menu that changes more often, faster service when you're in a hurry....but this would be good only if it retains its current service and charm and feeling of "home". Located next to the Village Market makes it a convenient little oasis in wonderful Nairobi. They also take security seriously. oh and regardless of your time there, don't miss out on the spa which has some real professional therapists..

Room Tip: Rooms in the building behind the pool not in the main building are quieter; higher level rooms overl...
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tribe Hotel

Address: Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya
Location: Kenya > Nairobi > Highridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Business Hotel in Nairobi
#9 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Tribe Hotel 5*
Number of rooms: 137
Official Description (provided by the hotel):
Tribe promises to be an escape from the mundane hotel room and brings you into a world of hip, chic design with an emphasis on detail and luxury. Tribe is a celebration of the beauty in diversity while acknowledging our common quest for excellence and belonging. The hotel's many suites extend this level of luxury and are unrivalled in their sense of elegance and class. Every room is a testament of world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated only by the hotel's public spaces with design elements at every glance. Epic, the in-house restaurant serves Continental cuisine with an exquisite African Fusion. It is open daily for lunch and dinner from 06h30 to 23h00. The Lounge is open from 06h30 to 12h00 and the Nest is open from 17h00 to 23h00 daily. Tribe is adjacent to the The Village Market Shopping complex. It has an onsite gym in the Village Market as well as cinema, ten pin bowling alley, mini golf and great children facilities.Tribe -"New York Chic, African Essence”. ... more   less 
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Also Known As:
Tribe The Village Market Hotel

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