The Tribe Hotel is a masterful piece of architecture with lovely nooks and crannies. The staff are wonderfully courteous and smiling. However, for a supposed 5 star hotel, the service is well below par. One shouldn't have to ask for basics such as salt and pepper or sweetners at breakfast. The breakfast service is quite substandard when one considers one has to sit and wait for approximately 10 minutes before one is offered a customary cup of coffee or tea. As one finishes a breakfast course, the plates pile up on the table and are only removed as one leaves the dining area. Arranged transport in their fancy Landrovers failed to materialise leaving me stranded. Of course profuse apologies are forthcoming but that doesn't solve the problem of lack of service. My aircon packed up two nights in a row leaving me in a stuffy, humid and hot room - at 2.00am. One would have thought that their technicians would have sorted this out the first night!
As I said, although apologies were forthcoming, the damage had been done. I will be returning to my usual stay in Nairobi, the Sarova Stanley, where attention to the client is always utmost in their daily practice.
- Official Description (provided by the hotel):
- Tribe promises to be an escape from the mundane hotel room and brings you into a world of hip, chic design with an emphasis on detail and luxury. Tribe is a celebration of the beauty in diversity while acknowledging our common quest for excellence and belonging. The hotel's many suites extend this level of luxury and are unrivalled in their sense of elegance and class. Every room is a testament of world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated only by the hotel's public spaces with design elements at every glance. Epic, the in-house restaurant serves Continental cuisine with an exquisite African Fusion. It is open daily for lunch and dinner from 06h30 to 23h00. The Lounge is open from 06h30 to 12h00 and the Nest is open from 17h00 to 23h00 daily. Tribe is adjacent to the The Village Market Shopping complex. It has an onsite gym in the Village Market as well as cinema, ten pin bowling alley, mini golf and great children facilities.Tribe -"New York Chic, African Essence”. ... more less
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- Also Known As:
- Tribe The Village Market Hotel