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“Overpriced for mediocre service” 3 of 5 stars
Review of Tribe Hotel

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Tribe Hotel
5.0 of 5 Hotel   |   Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya (Highridge)   |  
Hotel amenities
Ranked #12 of 125 Hotels in Nairobi
Certificate of Excellence
Khartoum, Sudan
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
“Overpriced for mediocre service”
3 of 5 stars Reviewed May 26, 2013

For the price, I expected much better. I booked a Loft Business suite, only to discover on check-in that the suite was all on one floor with much less separation of work and sleep areas than shown on the website.

The service was variable. Food in the restaurant was not what I expect at a 5 star hotel. My colleague tried to get a substitution at the restaurant to accommodate a food allergy but there was so much miscommunication, she ended up with a very disappointing meal.

The hotel is beautifully designed and decorated but not worth the price they are charging.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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521 reviews from our community

Traveler rating
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    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 25, 2013 via mobile

Simply happy with the customer care. Especially with the porters and drivers. Very helpful and genuinely friendly. Architecture is wonderful. A bit of disappointment in the eating area. But generally it was welcoming and wonderful

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nairobi, Nairobi, Kenya
1 review
4 of 5 stars Reviewed May 22, 2013

I visited tribe hotel in the whole of April 13.welcoming of the guest is waoh,the place is situated next to village market a very cool place without any disturbing noise.security is definitely superb due to their well trained securities.food was soo delicious,accommodation well catered

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gurgaon, India
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 14, 2013

I stayed at the Tribe Hotel on a business trip in April 13 end. It's a nice hotel in an upmarket locality of Nairobi. The hotel is nicely designed and the service is good. The rooms are a bit small though. The stay of 3 days was nice and delightful. The business conference in the hotel was well organized. A memorable stay.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 10, 2013

We have stayed at this hotel multiple times for business as it is in a safe area and conveniently located next to Village Market. The staff are exceptional, rooms are immaculate, and the place is always buzzing with interesting people and cool events. The only downside, which I have experienced on every visit is that the rooms are not well insulated from noise so every time someone near your room closes their door it is startling and in the back of the hotel you can hear the traffic. I am a very heavy sleeper and it still disturbs me. The spa is really nice! I recommend Lucyanno for a the perfect mani pedi.

Room Tip: Try to get a room away from the lobby and away from the gym.
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Laurel, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 9, 2013

I stayed at the Tribe Hotel in Nairobi. The rooms are clean and very attractive, the staff is nice and the restaurant is very good. The security is excellent, and as I was traveling for business, it was the hotel that was recommended by the US Embassy. Would definitely stay there again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence RI
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

I am using the same yardstick I apply to the rest of the world when I give this hotel a "Very Good" review. It is one of the nicest hotels in Nairobi and Kenya for that matter. The rooms are clean and comfortable and the layout is more like a club than a hotel. The staff is very nice and helpful. What really perplexes me is how they can take all the great stuff going on and create such a useless space out of everything. Outside has various water effects that will make trips across at night downright dangerous. The whole hotel has Wi-fi but I have not found a place yet with a strong signal. The breakfast is disjointed and has a awkward flow. The gym... well lets just say its focus is modern chic not crushing plates. I am not a huge guy and I can empty their racks. They do however have the most bad Larry punching bag room I have ever seen. I hope to see some dignitaries annihilating that bag some day. The prices are high but if you have spent some time in Kenya it is a welcome reprieve from more austere locations.

Room Tip: Try to get a room facing the inside of the compound. There is construction of an office building on...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tribe Hotel

Address: Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya
Location: Kenya > Nairobi > Highridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nairobi
#4 Business Hotel in Nairobi
#9 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Tribe Hotel 5*
Number of rooms: 137
Official Description (provided by the hotel):
Tribe promises to be an escape from the mundane hotel room and brings you into a world of hip, chic design with an emphasis on detail and luxury. Tribe is a celebration of the beauty in diversity while acknowledging our common quest for excellence and belonging. The hotel's many suites extend this level of luxury and are unrivalled in their sense of elegance and class. Every room is a testament of world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated only by the hotel's public spaces with design elements at every glance. Epic, the in-house restaurant serves Continental cuisine with an exquisite African Fusion. It is open daily for lunch and dinner from 06h30 to 23h00. The Lounge is open from 06h30 to 12h00 and the Nest is open from 17h00 to 23h00 daily. Tribe is adjacent to the The Village Market Shopping complex. It has an onsite gym in the Village Market as well as cinema, ten pin bowling alley, mini golf and great children facilities.Tribe -"New York Chic, African Essence”. ... more   less 
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Also Known As:
Tribe The Village Market Hotel

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