For the price, I expected much better. I booked a Loft Business suite, only to discover on check-in that the suite was all on one floor with much less separation of work and sleep areas than shown on the website.
The service was variable. Food in the restaurant was not what I expect at a 5 star hotel. My colleague tried to get a substitution at the restaurant to accommodate a food allergy but there was so much miscommunication, she ended up with a very disappointing meal.
The hotel is beautifully designed and decorated but not worth the price they are charging.