I found the Hotel very safe and I thing this is very important in Nairobi.
I read the reviews and I expected a really good Hotel, instead I found an average place with average service.
Wifi was for free in the hotel. Has ac, hot water clean towels etc.
The rooms were disappointing. In the mini bar was 1 small bottle of coca and on orange juice. The toilet has no door. A bit too modern for me. The bathroom has some missing items, like no toilet brush. Is raining every day in Nairobi but there is no kit for polishing Shoes. They do have a note saying that they can polish the shoes for you.
The room service are very noisy. I do not know how did they manage to slam the doors like this.
There were some nice people at reception and at the door. The staff of the restaurant was also nice. I would not complain for the service but the doors were very noisy and the room is not at high standard, rather average and with some weak points.
I have to say that I did feel very safe and It does matter. I would give 5 stars for this.