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“Unbeatable hotel” 5 of 5 stars
Review of Tribe Hotel

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Tribe Hotel
5.0 of 5 Hotel   |   Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya (Highridge)   |  
Hotel amenities
Ranked #14 of 103 Hotels in Nairobi
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Unbeatable hotel”
5 of 5 stars Reviewed September 15, 2011

I have stayed in some amazing hotels all over the world, but Tribe is truly one of the very best. The architecture is stunning, the decor is beautiful. Walking around the hotel I kept finding new beautiful details. The hotel is modern, but with a tribal African motif. The rooms are large, beautiful and comfortable. The hotel services are wonderful, including an impressive spa. Every comfort and luxury imaginable is present. The staff is friendly and very competent. In short, everything you would want to expect from a 5 start hotel. The location was incredibly convenient to the Village Market - a large shopping mall with great restaurants. If you are in Nairobi for business or pleasure, this is definitely the place to stay.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2011

In the suburb Muthaiga is the design hotel "Tribe". The hotel has a trendy and hip design, just like you can find it in Miami or New York, but its still Africa. The colors, the decors and the feeling to it is definitely Africa and even more specific Nairobi, Kenya. When you sit in the garden zipping on your drink, the warm air, the lush vegetation, the sounds and the very typical smell of fresh air after a rain shower.
The facilities are modern and high tech, the food is excellent and the people are very friendly.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
5 of 5 stars Reviewed September 9, 2011

Stayed at the hotel a couple of days before heading on a safari trip. The airline lost our luggage and the staff at the hotel was more than helpful and concerned for us to find our luggage and make sure it arrived before our trip. The service overall was excellent from clean rooms to quick efficient and friendly check-in and check-out. got a chance to speak with the GM as well who was always present throughout the hotel with a smile on his face. You can tell that the employees respect him and are happy to be at work in a healthy environment with a great culture. A happy employee makes a happy customer!

I highly recommend this hotel if it is anything from staying before you head onto your safari or even a long term stay if you are just staying in Nairobi.

thank you for a wonderful and amazing stay!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 7, 2011

I'm not usually so enthusiastic about a hotel but this is one of the best hotels I've ever stayed at! The rooms are decorated in a modern African style and the architecture of the building is unique to say the least. It is connected to a western-style shopping mall (The Village Market) and is located within the diplomatic/consular district. There was ample security and excellent service (if not a little slow at times in the restaurant). My co-worker did get a room on the bottom level which was a little close to the elevator and kitchen (noisy) but this was remedied immediately upon asking. My room, on the other hand, was perfectly quiet.

The bed was comfy, staff were very friendly, food was good, there were several lounges/bars, they do currency exchange on site, and the pool was beautiful.

One con - it seemed impossible to get a la carte menu options in the restaurant - we had to eat buffet the whole time we were there - they did say they were switching to a la carte the next day - I don't know if this is a permanent change or if they just do buffet on certain days (?)

I would highly recommend this hotel to any traveler staying in Nairobi.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 6, 2011

We stayed here for one night on our way to safari in the Masai Mara. We arrived quite late and the trip from the international airport took long - one hour due to bad traffic, for which of course the hotel cannot be blamed, but it is not practical if you have to leave again at 7 am the next day. The design of the hotel is gorgeous - we loved the funky shaped rooms and the beds are amazing. Staff were friendly en well trained. The (only) restaurant though was disappointing - a buffet style place with bland food, there was no option to eat a la carte, and the place lacked atmosphere.
There was a lot of music noise in our room coming from what we assume was the banqueting area, when we called reception to complain this was swiftly resolved though. I would certainly recommend the hotel for business travellers on a multiple day stay, but not for tourists on transit - the high price simply does not justify it, there is no opportunity to have a cosy couples dinner, and it is too far away from the airport.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TribeHotel, General Manager at Tribe Hotel, responded to this review, September 8, 2011
Dear Claudia093,

Thank you for your review dated September 6, 2011.

I appreciate your comments and feedback.

It is great to hear that you enjoyed the design and rooms of our hotel. I am pleased to inform you that we are re launching our restaurant this coming October and I am positive that the brand new menu on offer will definitely impress you. We will be offering a full a la carte menu for lunch and dinner.

Please do let us know of any future travel plans to Nairobi, it will be our pleasure to organize a romantic private dinner for you.

Kind Regards,

Mark Somen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 5, 2011

The hotel is clean and pretty ... that's about it! We got stuck in the sub-basement (floor "0"). It felt like a dungeon. The bathrooms are a nightmare. They had good intentions with the big shower heads but forgot to angle the flooring so the whole bathroom flounded when showering. When we asked for additional towels to block off the water the maid argued with us.

The service is awful. We sat outside by the pool waiting for a waitor/waitress for at least 15 minutes before walking out. We sat for several minutes before anyone waited on us for breakfast as well ... and there was only 2 other people in the restaurant! We ordered a pizza for room service that cost $20 plus gratuity and it was oblong(maybe 10 inches by 3 inches), no sauce, hardly no cheese and covered with tin foil so what cheese there was had to be pulled off the foil. No napkins, no silverware. The internet didn't work right probably because we were in the cellar! The only GOOD thing about this place was the tour guide named Benjamin. He was informative, polite and made our stay bearable.

If this hotel is going to charge outrageous prices then they need to step up their customer service and hire people that do NOT argue with the customers. They have a monopoly right now as they are in a perfect location for shopping etc but there is a new hotel scheduled to be built nearby. Hopefully sooner than later!

Room Tip: They need to address the shower flooding issue. We were not the only ones with this problem.
See more room tips
  • Stayed September 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 29, 2011

During my pre and post safari trip in East Africa, I stayed at the Tribe Hotel in Nairobi, and my experience was exquisite. The tribe staff has exceptional customer service skills, and everyone greeted you with a warm smile. The bar, restaurant, business center and concierge services were stellar.

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tribe Hotel

Address: Limuru Road | The Village Market, Gigiri, Nairobi 00621, Kenya
Location: Kenya > Nairobi > Highridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Nairobi
#7 Family Hotel in Nairobi
#8 Spa Hotel in Nairobi
#11 Luxury Hotel in Nairobi
#11 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tribe Hotel 5*
Number of rooms: 137
Official Description (provided by the hotel):
Tribe promises to be an escape from the mundane hotel room and brings you into a world of hip, chic design with an emphasis on detail and luxury. Tribe is a celebration of the beauty in diversity while acknowledging our common quest for excellence and belonging. The hotel's many suites extend this level of luxury and are unrivalled in their sense of elegance and class. Every room is a testament of world class comfort and functionality while offering a cultural journey through hand-picked arts, crafts and furnishings from the farthest corners of Africa. This experience is accentuated only by the hotel's public spaces with design elements at every glance. Epic, the in-house restaurant serves Continental cuisine with an exquisite African Fusion. It is open daily for lunch and dinner from 06h30 to 23h00. The Lounge is open from 06h30 to 12h00 and the Nest is open from 17h00 to 23h00 daily. Tribe is adjacent to the The Village Market Shopping complex. It has an onsite gym in the Village Market as well as cinema, ten pin bowling alley, mini golf and great children facilities.Tribe -"New York Chic, African Essence”. ... more   less 
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Also Known As:
Tribe The Village Market Hotel

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