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“uncooked food and attitude at junction” 3 of 5 stars
Review of Artcaffe

Artcaffe
Westgate, Mwanzi Road, Parklands, Nairobi, Kenya
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Ranked #43 of 326 Restaurants in Nairobi
Price range: $5 - $20
Cuisines: Coffee Shop, Italian
More restaurant details
Restaurant details
Good for: Families with children, Doing business, Outdoor seating, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Delivery, Late Night, Dessert
Killarney, Ireland
1 review
“uncooked food and attitude at junction”
3 of 5 stars Reviewed February 24, 2014

sorry for this but i found it very disturbing, so many new faces and when i asked one of the ladies(seemed the manager) told me its because of new trials. please in this industry, no trials especially on service. i visit the establishment more than thrice a week and like a month ago i was so happy by the kind of personal service you were doing. earlier i used to come with my friends after the guy previous manager since he was too personal with his work now. i appreciate the fact that you need a change but for sure the attitude with the ladies you brought is keeping many of us away. no care when their a complain, on Friday uncooked chicken thigh is served and when i asked, the response is, that's the way it is. the waiting staff are good but the shouting in front of the customers is bad. i still love Artcaffe but please watch this.

  • Visited February 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
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303 reviews from our community

Visitor rating
    86
    152
    35
    16
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Nairobi
1 review
“Slow service , substandard food”
2 of 5 stars Reviewed February 16, 2014 via mobile

The service was pretty slow ,with drinks taking an average of 15 minutes and food 30 min . The supervisor had the audacity to say that it was a crazy day when prompted about the delay. The lentils were stale n lamb kebabs Dry .

  • Visited February 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Never seem to get it right”
1 of 5 stars Reviewed February 9, 2014 via mobile

My order never arrives as I asked I once asked if they could cook the burger a little longer so it was well done and I got the same burger with bacon ... After a few visits I decided other restaurants have more to offer

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Welcome 2014”
5 of 5 stars Reviewed January 10, 2014

Excellent ambience, good service, good food. It is so warm and welcoming. Grilled salmon just excellent.

  • Visited December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nairobi
Top Contributor
63 reviews 63 reviews
38 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Great Burgers & Desert”
4 of 5 stars Reviewed November 30, 2013

This would have got a 5* rating, but the pizza let me down a bit. It was a tad bit bland, but other than that the burgers are delicious along with the chunky chips served.

Cappuccino cake and Tricolad are my favourite. Unique, light and simply awesome. Service i have always found to be top notch
The main course portion is large considering the price you pay for a classy joint as this, though they could have increased the size of the slices of cake in comparison to to what Java's generous portions.

  • Visited July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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