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“Every single one of them is excellent” 5 of 5 stars
Review of Artcaffe

Artcaffe
Westgate, Mwanzi Road, Parklands, Nairobi, Kenya
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Ranked #38 of 315 restaurants in Nairobi
Price range: $5 - $20
Cuisines: Coffee Shop, Italian
More restaurant details
Restaurant details
Good for: Families with children, Doing business, Outdoor seating, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Delivery, Late Night, Dessert
Zurich, Switzerland
Top Contributor
63 reviews 63 reviews
21 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
“Every single one of them is excellent”
5 of 5 stars Reviewed June 20, 2013

You can't go wrong going to any of their restaurants for lunch, dinner, just a drink or desert with friends or a date. Was at Westgate mall for dinner with 3 friends and at the Garden Mall on a late afternoon. I love the atmosphere. If I get back to Nairobi. That's the place to go back to.

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

79% Recommend
    82
    145
    33
    13
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
nairobi
2 reviews
11 helpful votes 11 helpful votes
“Racist maître d’hôtel at Westgate branch”
1 of 5 stars Reviewed June 19, 2013

The non-African maitre d seemed more interested in flirting with isolated female patrons of the cafe, rather than working along his job description. I sat there with intention to do my work, and could hear him blatantly voicing his dislike of my kind of folk there (I’m a bearded Sikh). I immediately packed up and left, on the way out I told one of the friendly waiters that I could hear everything he said.

But the waiters and waitresses of African descent are awesome as all Kenyans can be; the giant of a doorman has a beautiful smile!

  • Visited May 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
1 review
16 helpful votes 16 helpful votes
“HORRIBLE !!!”
1 of 5 stars Reviewed June 18, 2013

Was in artcaffe at the junction some time back. Took waiters twenty minutes to serve us and i noticed some caucasians who came in after us were served promptly. I never took it to heart until this morning when i heard a customer was harrased for trying to buy 8 croissants. Reason given by mgt: his order was large so they told him that had to be pre-ordered. and they actually told him that they wont sell to him coz he is black. Really now !!! 8 croissants have to be pre-ordered ?! And what do croissants have to do with a customer being black? And on complaining, they call the cops on him!!! That was in really bad taste. Horrible horrible horrible !!! Would not recommend anyone if they continue with this racism!

  • Visited October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Greatest mash ever...”
4 of 5 stars Reviewed June 18, 2013 via mobile

I'm a fan of Art Café-regardless of its crap service and slight racial profiling. What makes me go back? The mash.
It's God's gift to Nairobi.

  • Visited June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Contributor
11 reviews 11 reviews
5 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Service, serice, service, speed up the service.”
3 of 5 stars Reviewed June 18, 2013

I use the Artcaffes regularly, the food is generally a good 4 star, the milk shakes are great and I love the Mango yogart.
The Breakfasts are good but I don't understand why I have to have a green salad and can't change it for a fruit salad, I don't want green first thing in the morning.
Coffee is good.
But the Service...
Oh Lord give me patience. Nay Lord go one better - help them speed it up, it's not just a one off it is every visit and is the same in all their outlets. The problem is institutional and I have stopped going for a quick coffee 'coz the beast just doesn't exist.
If time is not an issue then you'll enjoy it.

  • Visited April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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