We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Racist maître d’hôtel at Westgate branch” 1 of 5 stars
Review of Artcaffe

Artcaffe
Westgate, Mwanzi Road, Parklands, Nairobi, Kenya
717193895
Website
Improve this listing
Ranked #2 of 19 Coffee & Tea in Nairobi
Price range: $5 - $20
Cuisines: Italian, Cafe
More restaurant details
Restaurant details
Good for: Families with children, Business meetings
Dining options: Dinner, Lunch, Breakfast, Late Night, Delivery, Free Wifi, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
nairobi
Level Contributor
2 reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Racist maître d’hôtel at Westgate branch”
1 of 5 stars Reviewed June 19, 2013

The non-African maitre d seemed more interested in flirting with isolated female patrons of the cafe, rather than working along his job description. I sat there with intention to do my work, and could hear him blatantly voicing his dislike of my kind of folk there (I’m a bearded Sikh). I immediately packed up and left, on the way out I told one of the friendly waiters that I could hear everything he said.

But the waiters and waitresses of African descent are awesome as all Kenyans can be; the giant of a doorman has a beautiful smile!

  • Visited May 2013
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
10 Thank Joeblogs235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

421 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Nairobi, Nairobi, Kenya
1 review
common_n_restaurant_reviews_1bd8 17 helpful votes
“HORRIBLE !!!”
1 of 5 stars Reviewed June 18, 2013

Was in artcaffe at the junction some time back. Took waiters twenty minutes to serve us and i noticed some caucasians who came in after us were served promptly. I never took it to heart until this morning when i heard a customer was harrased for trying to buy 8 croissants. Reason given by mgt: his order was large so they told him that had to be pre-ordered. and they actually told him that they wont sell to him coz he is black. Really now !!! 8 croissants have to be pre-ordered ?! And what do croissants have to do with a customer being black? And on complaining, they call the cops on him!!! That was in really bad taste. Horrible horrible horrible !!! Would not recommend anyone if they continue with this racism!

  • Visited October 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
17 Thank Brenian85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, South Africa
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Greatest mash ever...”
4 of 5 stars Reviewed June 18, 2013 via mobile

I'm a fan of Art Café-regardless of its crap service and slight racial profiling. What makes me go back? The mash.
It's God's gift to Nairobi.

  • Visited June 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 1 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank SilasMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Service, serice, service, speed up the service.”
3 of 5 stars Reviewed June 18, 2013

I use the Artcaffes regularly, the food is generally a good 4 star, the milk shakes are great and I love the Mango yogart.
The Breakfasts are good but I don't understand why I have to have a green salad and can't change it for a fruit salad, I don't want green first thing in the morning.
Coffee is good.
But the Service...
Oh Lord give me patience. Nay Lord go one better - help them speed it up, it's not just a one off it is every visit and is the same in all their outlets. The problem is institutional and I have stopped going for a quick coffee 'coz the beast just doesn't exist.
If time is not an issue then you'll enjoy it.

  • Visited April 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 2 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
1 Thank 967Andy_Dale967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Great Food in a Far-Away Place”
5 of 5 stars Reviewed June 15, 2013

Traveling half-way around the world to meet our daughter in Nairobi we were pleasantly surprised at the quality of the food and the reasonable prices at Artcaffe. The service is excellent and the place is up to standard with nice places around LA, California where we come from. The atmosphere is nice and you can sit inside or out on the patio. The freshly baked and sliced bread to go is a real plus, too.

  • Visited June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank Bajadiver770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Artcaffe also viewed

 

Been to Artcaffe? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing