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“HORRIBLE !!!” 1 of 5 stars
Review of Artcaffe

Artcaffe
Westgate, Mwanzi Road, Parklands, Nairobi, Kenya
717193895
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Ranked #3 of 21 Coffee & Tea in Nairobi
Price range: $5 - $20
Cuisines: Italian, Cafe
More restaurant details
Restaurant details
Good for: Doing business, Families with children
Dining options: Lunch, Breakfast, Brunch, Dinner, Delivery, Outdoor Seating, Reservations, Takeout
Nairobi, Nairobi, Kenya
1 review
common_n_restaurant_reviews_1bd8 16 helpful votes
“HORRIBLE !!!”
1 of 5 stars Reviewed June 18, 2013

Was in artcaffe at the junction some time back. Took waiters twenty minutes to serve us and i noticed some caucasians who came in after us were served promptly. I never took it to heart until this morning when i heard a customer was harrased for trying to buy 8 croissants. Reason given by mgt: his order was large so they told him that had to be pre-ordered. and they actually told him that they wont sell to him coz he is black. Really now !!! 8 croissants have to be pre-ordered ?! And what do croissants have to do with a customer being black? And on complaining, they call the cops on him!!! That was in really bad taste. Horrible horrible horrible !!! Would not recommend anyone if they continue with this racism!

  • Visited October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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350 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Cape Town, South Africa
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Greatest mash ever...”
4 of 5 stars Reviewed June 18, 2013 via mobile

I'm a fan of Art Café-regardless of its crap service and slight racial profiling. What makes me go back? The mash.
It's God's gift to Nairobi.

  • Visited June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Service, serice, service, speed up the service.”
3 of 5 stars Reviewed June 18, 2013

I use the Artcaffes regularly, the food is generally a good 4 star, the milk shakes are great and I love the Mango yogart.
The Breakfasts are good but I don't understand why I have to have a green salad and can't change it for a fruit salad, I don't want green first thing in the morning.
Coffee is good.
But the Service...
Oh Lord give me patience. Nay Lord go one better - help them speed it up, it's not just a one off it is every visit and is the same in all their outlets. The problem is institutional and I have stopped going for a quick coffee 'coz the beast just doesn't exist.
If time is not an issue then you'll enjoy it.

  • Visited April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Great Food in a Far-Away Place”
5 of 5 stars Reviewed June 15, 2013

Traveling half-way around the world to meet our daughter in Nairobi we were pleasantly surprised at the quality of the food and the reasonable prices at Artcaffe. The service is excellent and the place is up to standard with nice places around LA, California where we come from. The atmosphere is nice and you can sit inside or out on the patio. The freshly baked and sliced bread to go is a real plus, too.

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
257 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 244 helpful votes
“Good for meetings”
4 of 5 stars Reviewed June 7, 2013

The cheesecake was a bit heavy, but the coffee was good. As for ambiance, well, its in a shopping mall, but that seems to be the form these days - and at least there is an outside balcony, even if it overlooks ... the car park! Its a little pricey, I think, but given how busy it is, that doesn't seem to bother most people.

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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