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“Good food, rubbish service and either owner or manager is a Racisit, never would I recommend any one!” 3 of 5 stars
Review of Artcaffe

Artcaffe
Westgate, Mwanzi Road, Parklands, Nairobi, Kenya
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Ranked #38 of 315 restaurants in Nairobi
Price range: $5 - $20
Cuisines: Coffee Shop, Italian
More restaurant details
Restaurant details
Good for: Families with children, Doing business, Outdoor seating, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Delivery, Late Night, Dessert
1 review
7 helpful votes 7 helpful votes
“Good food, rubbish service and either owner or manager is a Racisit, never would I recommend any one!”
3 of 5 stars Reviewed February 28, 2013 via mobile

Went in for dinner with a couple of friends, no one was there to sit us down as waiters manager was busy attending to other customers. We found an empty table were we made ourselves comfortable, 5pax. Minutes later another group of white clients entered the restaurant 4pax, at this point no waiter or manager has approached us! We saw this one man who we believed was the manager approaching the group of 4whites and welcoming them, he then called a male waiter in a black shirt and we noticed that the manager was pointing towards our table and we thought phew someone has noticed our presence! The waiter came introduced himself and told us the table had been reserved by someone else and if we could get up and stand aside patiently for them to find us a table, the waiter did not even start by apologiseing, next thing we see is the group of whites being seated by the manager and taking their orders whiles we stand and watch, I wanted to walk out but my friends were "don't worry the food is great" I was visiting from the UK and I thought that was bizarre and the service was not close to the standard, stuff at MacDonalds can do better service! We had waited to be seated approximately 15mins, after we are sat ourselves earlier for another 10mins, and finally when our orders came they were mixup and wrong, no apologies yet again, we asked for the manager and the waiter kept saying "he is coming" till we finished our meal, but spotted the manager talking to the whites whiles they enjoyed their meal and I wondered wether he was gong put it they were comfortable! We spent something like roughly £60, and I wondered how much the whites guys had sent for being treated differently from us! We left dossapointed without the sign of manager! Very unprofessional and would recommend managers for for a thorough intensive training in customer service as it is obvious they have no management skills leave alone customer service! The worst service ever in a restaurant!! Never recommend any of our clients as I work for Thomson Travel Agent in the UK, will never

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

79% Recommend
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mombasa
Contributor
16 reviews 16 reviews
6 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Food is great but the place is to crowded”
2 of 5 stars Reviewed February 27, 2013

I have visited Art cafe several times but I always find the atmosphere is like at a railway station, a lot of people moving from here to there and the staff is always busy no time to offer you some new staff... Maybe also because it is ever full and they just try to keep going, when a table leaves there are already people waiting for it.

The food is great, not the cheapest in town. but not if you want a quite place.

  • Visited December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worldwide
1 review
“Artcaffe Junction -a Great place to go!”
4 of 5 stars Reviewed February 24, 2013

Every day I am in Nairobi I go to Artcaffe Junction and sit tapping away working, with the ability to access electricity to enable me to spend hours enjoying their most delicious cappucinos, wonderful ambience of background music and comfy seats. The huge number of customers are served by friendly well groomed staff. I commend the Manager and supervisors for their management and making ArteCaffe a Great place to go!

  • Visited February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
“Galleria Artcaffe”
5 of 5 stars Reviewed February 20, 2013

The last time i visited was 2011 and i promised never again. Last week on thur my friend dragged me for a lunch meeting and what i got was not only surprising but great. 1st the waiter welcomed us, another came with the menu and took our drinks order with a smile. a min later A guy who seems to be the head waiter with a black shirt came n started chatting us. all along i never saw slim white guy who was their lastly. This was not service but excellent for that matter. Still i need chips and not wedges..... Medallions was the best and the ladies with the black shirt guy seemed smilling all thru "u dont get tired of ur smile" thank you and keep it up

  • Visited February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 restaurant reviews
1 helpful vote 1 helpful vote
“Ambience”
4 of 5 stars Reviewed February 17, 2013

Love the ambiance of their restaurant. It is a lovely place to have business snack meetings and their beverages and sweets are well presented. They are also quick in their services

Visited April 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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