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“Nice place to relax” 4 of 5 stars
Review of Artcaffe

Artcaffe
Westgate, Mwanzi Road, Parklands, Nairobi, Kenya
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Ranked #48 of 354 Restaurants in Nairobi
Price range: $5 - $20
Cuisines: Coffee Shop, Italian
More restaurant details
Restaurant details
Good for: Families with children, Doing business, Outdoor seating, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Delivery, Late Night, Dessert
Nairobi
Top Contributor
66 reviews 66 reviews
21 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
“Nice place to relax”
4 of 5 stars Reviewed December 19, 2012 via mobile

Great food, good service, decent ambiance, pocket friendly place for family an friends to relax and enjoy

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323 reviews from our community

Visitor rating
    91
    161
    37
    18
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Great cuisine....Trendiest restaurant...around”
5 of 5 stars Reviewed December 11, 2012

I kinda turned Art cafe Westgate into my work/social meeting arena...a combination of great ambiance,service ,entertainment and above all delicious meals....they make me eat anything wheat...as i much i vowed to avoid.....the Pizza...jus fantastic.....the sandwiches mmmmh perfect treat for my taste buds....I happen to mostly like their nicely brewed tea as good as mine at home;) ...best part is their pricing...very affordable...Artcafe has always topped my refferal venue for friends and business associates.... of course i didnt forget their fast n free wifi...how great!

  • Visited December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Chef was having a bad day but manager still wanted us to pay for bad food”
2 of 5 stars Reviewed December 8, 2012

Our french onion soup was doughy and yucky and the fish fillet was very under cooked. They took off the inedible soup from our bill but wanted me to pay for the raw fish then they would throw in a free piece of cake! That was not the point! I felt that the manager on duty did not take my complaints seriously so I had to firmly re-state my grievances later to the next duty manager on the following shift before my meal of fish and chips was replaced. Very sad experience thoroughly clouded my afternoon meeting there with a very important visitor who was in Kenya only briefly. She was quite shocked and appalled by the poor customer service. I appreciate that they did eventually (2 hours later) replace my meal with properly done fish but It was unnecessary stress having to fuss and even threaten them with negative media publicity for them to actually replace the bad food. I will not be returning to that particular Art Caffe - quite frankly I'll be giving ArtCaffe a break for a while - there are too many other good eateries in Nairobi where I can happily spend my money. I feel I should not have to fight for a restaurant employee to hear my complaints and act on them fairly when they are the ones at fault.

Visited November 2012
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Kitchener, Canada
Top Contributor
94 reviews 94 reviews
91 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Refreshing!”
4 of 5 stars Reviewed December 8, 2012

After living for several years in Ouagadougou, Burkina Faso, and a week at a conference/retreat centre north of Nairobi, coming to Artcaffe at the Village Market for dinner was a refreshing experience! Wonderful ambiance, decor, and service. Nice variety of offerings on the menu. The food was good, but not quite what we expected. My wife found her chicken dish rather dry, and my Chicken Caesar salad featured limp rather than crisp salad and a dressing that was decidedly not like any Caesar dressing I've ever had. But all in all, a good meal and a pleasant evening.

Visited November 2012
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New Braunfels, Texas
Top Contributor
165 reviews 165 reviews
76 restaurant reviews
Reviews in 95 cities Reviews in 95 cities
132 helpful votes 132 helpful votes
“Great people watching and wonderful ambience”
4 of 5 stars Reviewed November 27, 2012

So stumbled upon Cafe Brasserie by Art Caffe while roaming around the Village Market. It's light and airy and has a great balcony overlooking the shoppers coming and going. They offer light breakfasts, take aways, great sandwiches and salads and casual dinners with wine and beer choices. The desserts looked wonderful but had no room for them after dinner. Good choice if you are staying at the Tribe Hotel and want something different or if shopping in the area and decide you need a coffee fix! The Village Market is extremely safe as you will see lots of armed security everywhere.

  • Visited October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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