We had just finished our epic 9-day safari and the three of us wanted a restful, albeit short, night of sleep before our very early departure out of Kenya the next day. It was not to be.
The property of the b&b is very quaint, that is, if you can find it! No signs indicate the location of the b&b, and only after asking a handful of people on the street (and calling the b&b) did we snake our way to the entrance, two corners off of the street that it claims to be on.
With our first challenge behind us, we were met with baffled faces upon our arrival around 5pm and were asked to sit in the living room while the staff figured out what to do with us. This was surprising, since we had confirmed our reservation via email far in advance. After waiting for 15 minutes with no feedback, I had to speak to someone and inquired at the front desk: I was told they were setting the room up - after which I saw parts of a bed being carried to a back room. Some 30 minutes after our arrival, and no clear explanation for the delay, we were escorted to our room, the 'Lesser Flamingo Room'. Indeed.
The room was adequate for the short night and clean towels were supplied, as were flip flops. We were provided our own separate basic bathroom, which allowed us to take the much needed showers before our attempt to sleep for a few hours. I spoke with David (who was not there when we checked-in) who arrived later that evening: he did confirm that the mistake had been theirs - they gave the room that was intended for us to another last-minute booking, thus the circus act when we arrived at the b&b.
Sleep, and the conditions for rest, are sub-par, at best. The walls are paper thin, which means you can hear ants tip-toeing. And the other guests, perhaps we just had bad luck, simply did not take the concept of 'others' into account. We tolerated the banging of doors, loud voices, foot stomping for a while, after all, we did go to bed quite early, but soon had to say something to the less-than-considerate guests. Since it is a communal home, more signs, strategically placed, would help in outlining the expectations and rules of the house - respect for others, keeping voices at a humane level, etc would go a long way in curbing savage behavior. Check-in personnel could also simply tell all arriving customers that they need to take other guests into account. Proper preparation prevents poor performance.
We were up around 3am to catch our flight, and David did have two of his employees prepare us a small bag breakfast. We were also provided coffee upon request and the taxi to the airport (US$30) was organized by him.
But the sendoff did little to sweeten the already sour taste in our mouths. We will not be staying here again and cannot recommend it. It was doubly disappointing since we booked this b&b to get a more personal feel and experience and since many of the reviews had been so positive.
- Official Description (provided by the hotel):
- Nestled in the quiet Nairobi suburbs of Kilimani and the upmarket Lavington area with easy access to the city centre, Sandavy Guest Houses Bed and Breakfast are close to restaurants and shopping centres. For hospitality at its best, make Sandavy Guest Houses your Nairobi destination. Perfect for business and leisure travelers, families, groups and students... we offer a comfortable, secure and affordable home away from home. ... more less
- Also Known As:
- Sandavy Guest House Hotel Nairobi
- Sandavy Guest House b&b