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“Good food bad service for me” 3 of 5 stars
Review of Misono

Misono
Ngong Road | Green House, Nairobi, Kenya
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Ranked #32 of 419 Restaurants in Nairobi
Certificate of Excellence
Price range: $25 - $40
Cuisines: Japanese, Asian, Sushi
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Late Night, Lunch, Dinner, Outdoor Seating, Seating, Waitstaff
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Good food bad service for me”
3 of 5 stars Reviewed November 14, 2013 via mobile

I went to Misono with a group of friends. The food was really great and I loved it.
However I felt offended by our waiter but I managed to maintain my calm. He began with serving some salad and soup to everyone and left me out. Well another waiter brought them and apologized. So I actually had my starters when the others got the main. Then I had to stare at the others eat because my main was served when they were done. I was the only black person out of my 5 friends and was wondering if that might be the reason why. It was a full definition for bad service to me. My friends were not happy about it too. We would also order for wine and mine still came last.

Helpful?
Thank CrazyGracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

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Somerset, United Kingdom
Level Contributor
110 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“New location, same high standards”
5 of 5 stars Reviewed September 5, 2013

I was a frequent diner at the old Misono restaurant on Lenana Road and now it has moved to the Greenhouse Mall on Ngong Road. The mall itself is unappealing and there was risk the restaurant may have gone down-market, but I ate there recently and found that standards have been maintained and perhaps exceeded. The decor is great and carefully thought out, the staff were very welcoming and friendly, and above all the mixed sushi/sashimi set that I chose was excellent. It was busy (even mid-week) so seems to have stayed deservedly popular.

  • Visited August 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank Africahand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
14 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“ok place, bad service”
3 of 5 stars Reviewed August 26, 2013 via mobile

OK place. Sushi was fresh and plenty of choices. Good ambience. Service wasn't great - tends to be crowded and so wait staff is not as attentive. I had to get wait staff attention several times to get a refill of water, or get ice. I ordered a rock shandy and they didn't seem to know how to make it and gave me the "ingredients to mix it".

Visited July 2013
Helpful?
1 Thank BwT_2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Consistent quality”
5 of 5 stars Reviewed July 27, 2013 via mobile

This is one of mine and my wife's favourite restaurants in Nairobi the food is consistently delicious. We love the sushi and sashimi. The atmosphere is busy and watching your food being prepared while sipping some wine is extremely relaxing. The staff are very attentive without being intruding at all. We go here about every 6 weeks, drawn back here by the spectacular food, atmosphere and service. Fully recommend.

  • Visited July 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank nickytom82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
77 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“No as good as the 'other' Japanese restaurant”
3 of 5 stars Reviewed June 26, 2013

Misono is most always referred to as 'not as good as the other Japanese restaurant.' That's the long and short of it.

Fursato is popularly regarded as the best Japanese restaurant in Nairobi. Misono is another Japanese restaurant.

  • Visited November 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Atmosphere
    • 3 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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