My wife and I booked to stay at the terminal for our last two days at Nairobi. Rooms were large and bright with clean sheets and towels. Everything was good, until the night came.. The party from the backyard of the restaurant downstairs started getting louder and louder. With tables filled with drinks, it didn’t look like it’s going to finish soon... and it didn’t. It lasted tell 3 am. Managed to have a short sleep until 5 am when the building site vehicles dropping its loads, starting an extremely, unbearably loud, squeaky, scratchy building site noises. About 3 meters away from our window (room 116). The staff assured (lied to) us when we checked in that its weekend and the building site is closed, or they start at 8am if any.
7 am walked to the next door Downtown hotel, booked a room and came back to pack and leave, after a long, sleepless night, cockroach were crawling all over my rucksack and I had to check my clothing one by one to ensure none of them stayed with us.
In the way out, I complained to the suited “gentleman” on reception about the horrible night my wife and I had, he had nothing to offer other than a smirk and a far-from-sincere “sorry, sorry”. The theme was “if you don’t like it, there will be hundreds of others” “we are recommended by Lonely Planet and don’t care about you”.
We moved to the Downtown and it was a world apart, very quiet, smaller room but clean without any crawlies and most importantly, polite and helpful staff appreciating your business and keen to please.
I would strongly advice not to stay at the terminal until they sort their careless attitude problem out. Being recommended by few guide books seems to get them relaxed (very) about the service they ought to offer. Clowny guys (not sure what they do) hanging around the place, management that doesn’t care about you (as long as you pay and leave), cockroachs, building site and party. If you enjoy that, then the terminal is a great place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.