We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cockroach building site and party...!” 1 of 5 stars
Review of Terminal Hotel

Terminal Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Terminal Hotel to your Saves list
Terminal Hotel
Mama Ngina Street, Nairobi, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #55 of 134 Specialty Lodging in Nairobi
London
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Cockroach building site and party...!”
1 of 5 stars Reviewed August 13, 2010

My wife and I booked to stay at the terminal for our last two days at Nairobi. Rooms were large and bright with clean sheets and towels. Everything was good, until the night came.. The party from the backyard of the restaurant downstairs started getting louder and louder. With tables filled with drinks, it didn’t look like it’s going to finish soon... and it didn’t. It lasted tell 3 am. Managed to have a short sleep until 5 am when the building site vehicles dropping its loads, starting an extremely, unbearably loud, squeaky, scratchy building site noises. About 3 meters away from our window (room 116). The staff assured (lied to) us when we checked in that its weekend and the building site is closed, or they start at 8am if any.

7 am walked to the next door Downtown hotel, booked a room and came back to pack and leave, after a long, sleepless night, cockroach were crawling all over my rucksack and I had to check my clothing one by one to ensure none of them stayed with us.

In the way out, I complained to the suited “gentleman” on reception about the horrible night my wife and I had, he had nothing to offer other than a smirk and a far-from-sincere “sorry, sorry”. The theme was “if you don’t like it, there will be hundreds of others” “we are recommended by Lonely Planet and don’t care about you”.

We moved to the Downtown and it was a world apart, very quiet, smaller room but clean without any crawlies and most importantly, polite and helpful staff appreciating your business and keen to please.

I would strongly advice not to stay at the terminal until they sort their careless attitude problem out. Being recommended by few guide books seems to get them relaxed (very) about the service they ought to offer. Clowny guys (not sure what they do) hanging around the place, management that doesn’t care about you (as long as you pay and leave), cockroachs, building site and party. If you enjoy that, then the terminal is a great place.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

29 reviews from our community

Traveler rating
    2
    9
    14
    2
    2
See reviews for
2
12
10
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
1 review
3 of 5 stars Reviewed November 18, 2009

Near the airport, across the street from a mall, around the corner from a Western Union and a Chinese restaurant.
Basic room with clean sheets, one towel and sometimes hot water.
Not bad.

Stayed October 2009, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 31, 2009

I searched extensively before my trip for a reasonably priced (<$100) place to stay in Nairobi for my last night in Kenya. I didn't want to spend much as I had to leave for the airport at 5am the following morning anyway. I found unlike Johannesburg, there is not much depth in accomodation in Nairobi and it is mostly expensive.

Whilst in Nairobi, however, a driver informed me of this hotel and it was the perfect place for a cheap one night's stay. It's well priced at ~26 USD for a single ensuite room per night. Nearby appears to be a karaoke bar as I could hear singing (quality of varying degrees!) for a good portion of the night but for the price of the room one can't complain. Across the road is a 24 hour shopping mall with a supermarket, ATM and eateries. As this hotel is right downtown, it is easy to walk around the city. I read Nairobi was very unsafe to walk around but I found it to be fine during the day, even by myself. Just be aware (if you need to change money/currency) that all banks and foreign exchange bureaus in Nairobi close from 1pm on Saturdays and do not open at all on Sundays.

  • Stayed July 2009, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, United Kingdom
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed February 16, 2009

The Terminal is a budget hotel in the centre of Nairobi, just a few minutes walk from Kenyatta Avenue. Rooms are large and bright and the beds (with mosquito nets) are quite comfortable. Drinking water & glasses, loo roll, soap and towels are provided and there is hot water in the early evening.

Breakfast is not provided, but there is a bar and cafe right next door and a pleasant open air restaurant opposite at the Nakumatt Lifestyle shopping centre.

The hotel is a convenient place to stay if you need to spend a night or two in Nairobi, nothing fancy, but good value at 1900 ksh for a double room with bathroom.

  • Liked — convenient location
  • Stayed February 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london, uk
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 31, 2008

Ideal for the overnight budget traveller. Friendly and secure hotel in the heart of Nairobi. All amenities just over the road, basically.

I have stayed at this budget hotel on numerous occasions and shall do so in future. Recommended!

Rates: KES1700.00 single room

KES1800.00 double room

  • Liked — Friendliness of staff and security
  • Disliked — No dislikes really
  • Stayed September 2007, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Oakwood Hotel
#70 of 129 in Nairobi
3.0 of 5 stars 32 reviews
Nairobi Central Business District
Decasa Hotel
Decasa Hotel
#91 of 129 in Nairobi
3.5 of 5 stars 10 reviews
Hilton Nairobi
#44 of 129 in Nairobi
3.5 of 5 stars 809 reviews
Show Prices
Show Prices
Show Prices
Kenya Comfort Hotel
#69 of 129 in Nairobi
3.0 of 5 stars 174 reviews
Nairobi Central Business District
Marble Arch Hotel
Marble Arch Hotel
#55 of 129 in Nairobi
3.5 of 5 stars 17 reviews
Nairobi Transit Hotel
#76 of 129 in Nairobi
3.5 of 5 stars 30 reviews
Show Prices
Show Prices
Show Prices

Been to Terminal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Terminal Hotel

Address: Mama Ngina Street, Nairobi, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Hotel Style:
Ranked #55 of 134 Specialty Lodging in Nairobi
Price Range (Based on Average Rates): $
Number of rooms: 17
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Terminal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Terminal Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.