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“Great surprise!” 5 of 5 stars
Review of Terminal Hotel

Terminal Hotel
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Terminal Hotel
Mama Ngina Street, Nairobi, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #29 of 92 Specialty lodging in Nairobi
La Spezia, Italy
1 review
“Great surprise!”
5 of 5 stars Reviewed February 14, 2014

We stayed at the Hotel Terminal in Nairobi and had a wonderful 3 days safari in Masai Mara. Everything was perfect and the package was exactly as described by Nelson. I want to underline this because Andrea and I weren't so sure when we bought the package for a very good price the day before. We want also to add that Steve Onduto has been the best driver/ guide we could have found! Thank you everybody...
Nelson, sorry if we didn't trust you at the beginning... do you remember us from Italy? I think you do!! Ciao, Anna & Andrea

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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26 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 1, 2014

We stayed here on three separate occasions and felt that the central location and honest staff gave us a good deal. There was hot showers and the rooms are large. We felt safe leaving our valuables at the desk and the staff were friendly. We were particularly impressed with the honesty of the staff, who returned a head torch to us that we had accidentally left in the room. If you can cope with the central but noisy location, this is a good basic choice for Nairobi.

Stayed December 2013, traveled with family
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Amsterdam, The Netherlands
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed September 14, 2013

Stayed here 2 nights and both nights there was an electricity blackout, which also means the bolier doesn't have electricity to heat water for the shower. This came at a bad time as we had to leave at 5.30am to begin our safari which meant packing in the dark. The room was okay, spacious, looking towards a large mosque. People working behind the desk weren't really friendly. I asked to see a couple of rooms when checking in and chose the best one. Paid EURO 25 for a double room with private toilet and shower which is cheap for Nairobi.

The neighbourhood is not good, filled with prostitutes in the night although there are a couple of good places to eat on the same street. Woke up in the middle of the first night by the sound of a woman screaming in the alleyway below.

I arranged a safari with Nelson who works at the hotel. The company is called Terminal Tours which is affiliated to the hotel. The safari was alot of fun allthough the driver did turn up 40 minutes late which made us a bit jittery as we had handed over quite alot of money for the safari.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2013

Terminal hotel is well located for downtown Nairobi, a very modern supermarket is situated directly opposite and there are plenty of cafe/take out places and banks around the corner. The rooms are nothing special, however they are clean, large, comfortable and there is plenty of hot water. There is wifi connection which despite not being fast is reliable. Compared to many of the nighbouring hotels this is great value for money!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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UK
Top Contributor
108 reviews 108 reviews
70 hotel reviews
Reviews in 66 cities Reviews in 66 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed January 11, 2012

We spent one night in this hotel as we had an early flight from Nairobi the next morning. The gentleman on reception was very friendly and the hotel felt secure. We paid KSh1,000 for the room, which is a bargin in Nairobi. The room was basic but did have a wash hand basin in the bedroom and an ensuite bathroom with lots of hot water! The room had a double bed, fan and a mosquito net. The hotel is in a great location - it is across the road from a Nakumatt and near other restaurants, where you can get breakfast. We stayed on a Saturday night and there was noise from outside on the street and the bar across the road so it might be worth packing ear plugs!

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alexandria, Virginia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 25, 2011

Terminal Hotel is not a special place, but if you want to stay in downtown Nairobi and don't want to spend a lot of money, Terminal is a good choice. The rooms are clean and comfortable, the hot water is reliable, and the location is great. There are plenty of restaurants within easy walking distance, a huge Nakumatt grocery/department store right across the street, and it's close to matatu parks and long-distance bus company offices.

Be aware, this place can be quite noisy at night. Downtown Nairobi is just a noisy place to be. There is an adjoining restaurant/bar which gets loud as the evening wears on, and there are other nighttime resorts of entertainment nearby. On any given evening, you can expect to hear loud music, people singing karaoke, drinkers shouting and laughing, etc. This can get annoying, but it's the price you have to pay for staying downtown. I have stayed at three different hotels in downtown Nairobi, and they were all noisy at night. Terminal is my favorite because it's reliable, clean, and cheap.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Istanbul, Turkey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed March 9, 2011

Same Nairobi standarts,bunk bed.mosq.net,fan,table & chair,no Tv, but,
ensuite rooms and the bathroom is O.K. Also an pricey but good located
and clean hotel.

Advantage is just opposite to the shopping mall including a small food court
and internet and wonderful thing is 20 meters to the Nakumatt Supermarket.
In the night grab your cold drinks and foods and all your needs come to your
room have your rest do not make you at risk.

Disadvantage is,in the street there were pubs and restaurants and might be
noisy at the night.Try to get the rooms looking for back not to courtyard.

Management is very friendly and security is OK.Will be a good place
for a couple of days for the business travels
but, try to avoid to the noisy side is must.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Terminal Hotel

Address: Mama Ngina Street, Nairobi, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Hotel Style:
Ranked #29 of 92 Specialty lodging in Nairobi

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