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“Cheap, reliable downtown lodging” 4 of 5 stars
Review of Terminal Hotel

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Terminal Hotel
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Mama Ngina Street, Nairobi, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #84 of 155 Specialty Lodging in Nairobi
Alexandria, Virginia
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Cheap, reliable downtown lodging”
4 of 5 stars Reviewed June 25, 2011

Terminal Hotel is not a special place, but if you want to stay in downtown Nairobi and don't want to spend a lot of money, Terminal is a good choice. The rooms are clean and comfortable, the hot water is reliable, and the location is great. There are plenty of restaurants within easy walking distance, a huge Nakumatt grocery/department store right across the street, and it's close to matatu parks and long-distance bus company offices.

Be aware, this place can be quite noisy at night. Downtown Nairobi is just a noisy place to be. There is an adjoining restaurant/bar which gets loud as the evening wears on, and there are other nighttime resorts of entertainment nearby. On any given evening, you can expect to hear loud music, people singing karaoke, drinkers shouting and laughing, etc. This can get annoying, but it's the price you have to pay for staying downtown. I have stayed at three different hotels in downtown Nairobi, and they were all noisy at night. Terminal is my favorite because it's reliable, clean, and cheap.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank dumpendebat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

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Istanbul, Turkey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed March 9, 2011

Same Nairobi standarts,bunk bed.mosq.net,fan,table & chair,no Tv, but,
ensuite rooms and the bathroom is O.K. Also an pricey but good located
and clean hotel.

Advantage is just opposite to the shopping mall including a small food court
and internet and wonderful thing is 20 meters to the Nakumatt Supermarket.
In the night grab your cold drinks and foods and all your needs come to your
room have your rest do not make you at risk.

Disadvantage is,in the street there were pubs and restaurants and might be
noisy at the night.Try to get the rooms looking for back not to courtyard.

Management is very friendly and security is OK.Will be a good place
for a couple of days for the business travels
but, try to avoid to the noisy side is must.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
Helpful?
7 Thank IndianOceanTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
97 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed November 28, 2010

I had a large airy room with nice hot showers at the Terminal Hotel. Furmiture and beds are ahowing their age, but for the price paid it's a perfectly acceptable option.
Close to Museum and Maasai market, directly opposite a shopping centre including Nakumatt. Walking distance to all points of interest in Nairobi city centre. Nice restaurant next door.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank DidiJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 5, 2010

The Terminal Hotel is a great choice for people that want a minimum of comfort in a central location. Rooms have their own bath and are generally clean, with few cockroaches only. It is also a very calm loaction - as long as you request a quiet room that does not neighbour the noisy street or the nearby night club.
The nice concierge might help you find reasonably priced safaris, excursions and overland buses - e.g. a minibus transfer to Arusha for 1300Sh (western tourists are often paying the double). If you are a single male staying in the hotel, you should be aware of the many young women that will try to make friends with you on the street and in the bars next to the hotel, and will turn out to be prostitutes.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LuKn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 29, 2010

Warm and friendly staff always happy to comply with requests, close to banks, shops, restaurants. Old rooms, reasonably clean. Had a few bed bugs otherwise ok.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AUTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed September 16, 2010

I stayed at the Terminal Hotel for 3 nights in July. Now mind you, I was backpacking with 2 other friends who I was meeting with in Kenya. I was not traveling with a spouse, I did not have high expecatations of this hotel. It was cheap, in a good location, safe and clean. I never encountered any problems with bugs. Every bed comes with a mosquito net, but I never saw any mosquitos... not to say there weren't any. The rooms were basic, clean and decent. We did have a couple problems with the hot water, but I think we had the same problem in most low budget hotels in Africa.

Overall I would say the Terminal Hotel is perfect if you don't have high expectations. Its perfect for a backpacker, or solo travelers, but I would not recommend it for couples or anyone with "higher" standards. You get what you pay for.

  • Stayed July 2010, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Iwillseetheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 13, 2010

My wife and I booked to stay at the terminal for our last two days at Nairobi. Rooms were large and bright with clean sheets and towels. Everything was good, until the night came.. The party from the backyard of the restaurant downstairs started getting louder and louder. With tables filled with drinks, it didn’t look like it’s going to finish soon... and it didn’t. It lasted tell 3 am. Managed to have a short sleep until 5 am when the building site vehicles dropping its loads, starting an extremely, unbearably loud, squeaky, scratchy building site noises. About 3 meters away from our window (room 116). The staff assured (lied to) us when we checked in that its weekend and the building site is closed, or they start at 8am if any.

7 am walked to the next door Downtown hotel, booked a room and came back to pack and leave, after a long, sleepless night, cockroach were crawling all over my rucksack and I had to check my clothing one by one to ensure none of them stayed with us.

In the way out, I complained to the suited “gentleman” on reception about the horrible night my wife and I had, he had nothing to offer other than a smirk and a far-from-sincere “sorry, sorry”. The theme was “if you don’t like it, there will be hundreds of others” “we are recommended by Lonely Planet and don’t care about you”.

We moved to the Downtown and it was a world apart, very quiet, smaller room but clean without any crawlies and most importantly, polite and helpful staff appreciating your business and keen to please.

I would strongly advice not to stay at the terminal until they sort their careless attitude problem out. Being recommended by few guide books seems to get them relaxed (very) about the service they ought to offer. Clowny guys (not sure what they do) hanging around the place, management that doesn’t care about you (as long as you pay and leave), cockroachs, building site and party. If you enjoy that, then the terminal is a great place.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Kaioo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Terminal Hotel

Address: Mama Ngina Street, Nairobi, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Hotel Style:
Ranked #84 of 155 Specialty Lodging in Nairobi
Number of rooms: 17

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