It was another disappointing trip to Talisman, we thought that because of the refurbishments and it recently opening to the public again, we would try it out again.
It was a Wednesday lunch, pre-booked table for our family of 8 who were celebrating our father's birthday.
We arrived early and there was only one other table with clients sitting down.
3 x Burgers well done with French fries
1 x Mutton Curry
2 x Salads (they call the salad bar)
1 x Fish Fingers and chips to share
Typically, the food took ages to arrive from the kitchen, we were constantly asking the waiters when it would arrive, and by then, the restaurant had started filling up. Other tables received their food before us, even though they arrived after us!
Anyway, it finally arrived and the three burgers were more like beef tartar, and they came with wedges and not French fries. Ironic, because the reason for the food taking it’s time was because of the burgers…
The salads were not what we ordered; they were identical even though we placed different options.
The curry was overpowered with ginger. Now, the person that ordered it is a true curry eater and can take a lot of heat and spices, but the ginger overtook the dish. The air around the table smelt of the ginger too.
We were so fed up and tired that we even skipped dessert.
The 'head' chef, who hovered around inside and went to the other tables to greet clients, did not come to ours.
The restaurant supervisor/host, was kind enough to remove the curry from our bill.
It was another disappointing meal at Talisman.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 17, 2013
We're sorry to hear that your party booking didn't come off as expected, but we'd like to offer a few observations to help you plan bookings in future:
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1. Talisman is not a fast food restaurant, and this is doubly true when you book a large group (6 or more). Because we serve everyone at the table at the same time, this means everyone's food cannot be brought out until the last dish is finished.
2. If several people order the same item (like fillet steaks or sushi dishes), it takes us longer to prepare everything, since we usually have one chef dedicated to each major station. If three orders come in for one dish, that's definitely going to take more time than if one or two orders come in. Due to the volume of orders in recent weeks, we have hired an extra Sushi chef, which will help speed things up. Talisman prides itself on cooking fresh food, making everything from the start with the best ingredients...and that takes time.
3. If a party of two comes in after a large group and orders two different dishes, those people will often receive their orders before the large party. Again, only two dishes have to be plated and served together--not eight or ten at once. While half the large party's meals might be under the warmer waiting for the other half, the dishes for the party of two are finished and ready to go. That's just the nature of the kitchen. Coming in with a large group does mean a longer wait for food.
We do take all suggestions to heart, and we're looking at some ideas to help the wait time for larger groups, including offering small bitings right after you are seated or allowing you to pre-order bitings before arrival. We will announce these changes when they are available.
As you noted, you were given a refund for the curry dish that was too spicy. We are always happy to make things right when you bring them up with your server or the chef, which is one of the things that makes Talisman special. Never hesitate to ask for a waiter if something is wrong. Our goal is to make sure every customer leaves satisfied. Please come again and let us show you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.