We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Used condom accombined by stained bed!” 1 of 5 stars
Review of Lenana Mount Hotel

Lenana Mount Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Lenana Mount Hotel to your Saves list
Lenana Mount Hotel
Ralph Bunche Road | P.O.Box 40943, Nairobi 00100, Kenya   |  
Hotel amenities
Ranked #92 of 111 Hotels in Nairobi
London, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Used condom accombined by stained bed!”
1 of 5 stars Reviewed May 2, 2009

We had just come back from a 10-day long safari trip and had one more night to stay in Nairobi. Since the recommendable 'Wilderbeast Camp' was fully booked our driver recommended us this hole of a hotel which was nearby.

Upon entry everything seemed fine: Secure and interesting wall panels in the lobby.

Nobody offered us help with our luggage but that was OK. They have asked for a full payment up front but I refused (for different reasons). (Note: 1 night was approx £60 when we were there which is horrendous if read the following)

When we entered our room we found a condom next to our bed and noticed that the bed had been used....
Nice!
Well, at least they have used a condom we thought and were sent to a different room (without any assistance again).
The bed in this room had been used as well so we had to go downstairs once more just to be sent to yet another room. (They don;t seem to be keen on simply changing the bed sheets)

There the bed was fine, the bathroom even worse than in the other rooms and it had a dirty old carpet on the floor. The ashtray and the light stench gave away that it must have been a smoker's room at some stage.

We were tired, gave up and stayed in this room.

We were hoping to relax a bit in the pool but once we had seen this sad puddle we preferred not to.

Later we returned to the hotel from our dinner just to find bugs and a massive cockroach in the bath and the tap at the basin was constantly running.

Breakfast: Although we were the only ones there most of the stuff was gone by the time we got there, one had to go and make the hot drinks himself, the food was disgusting, all the butter was off... you get the picture.

Since we had half a day left to spend in Nairobi we asked at the reception if they could recommend anything interesting. They could not; not a single thing.
So, knowing that there is a nice giraffe and elephant orphanage (both well worth seeing but don't bother with the overpriced, sad and boring crocodile park) we asked how to get there. Again, they did not know and could only suggest to take a taxi there. A nice local happened to overhear the conversation and said that it would be hideous to do this in a cab since it would be very expensive. In the end we simply hired a cheap driver for the day since we had a few ways anyway.

Check out: We explained our frustration and stated that we were disgusted by the fact that there was the condom and the used bed in the first room and kindly asked for a discount. They refused.
I explained that I am happy to make this public. They still refused.
I paid by card and was charged an extra 5% for that.

I did not refuse hence the reason why you are reading this now.

  • Stayed April 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

9 reviews from our community

Traveler rating
    0
    0
    3
    1
    5
See reviews for
1
2
1
4
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Any
English first
Atlanta
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 9, 2008

Our stay at the Lanana Mount Hotel in Nairobi was necessary, but would not repeat the experience. The hotel is located in a safe area of town, the WestLands. Our room seemed so unsecured, but nothing was missing upon our return to the room. The towels and sheets were clean, the breakfast was shared with a few flies, but edible.

  • Liked — The location
  • Stayed April 2008, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Lenana Mount Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lenana Mount Hotel

Address: Ralph Bunche Road | P.O.Box 40943, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #92 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA and HotelsClick so you can book your Lenana Mount Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Lenana Mount Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.