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“Home from Home with wonderful staff” 5 of 5 stars
Review of Wasini All Suite Hotel

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Wasini All Suite Hotel
Church Road, Nairobi 00200, Kenya (Formerly Wasini Luxury Homes)   |  
Hotel amenities
Ranked #31 of 96 Specialty Lodging in Nairobi
Hemel Hempstead
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Home from Home with wonderful staff”
5 of 5 stars Reviewed April 21, 2011

I have just had my second stay at Wasini, and can't wait for my third. The newly refurbished rooms are really comfortable and very well equipped. The apartments are in a great location, handy for shopping, bars and restaurants. The biggest plus however is the staff, from the Security team, housekeeping,Chefs, front office and restaurant they all make you feel right at home and cant do enough to make your stay great. If you are going to Nairobi this is the only place to stay for one night o

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
    14
    10
    4
    4
    1
See reviews for
2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Nairobi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2011

I travel a lot for business and came to stay at Wasini while I found a more long term place to stay, as I will be based in Nairobi for a few months. They were the perfect hosts, with incredibly friendly , helpful staff who, from the guards to the housekeeping to the reception staff, will all bend over backwards to provide you what you need. there is also the added assurance that, in a city like Nairobi, the security is such that Wasini is also known as one of the safest places to stay. The rooms were very well appointed with everything on hand to self cater, with the added plus of having all the conveniences of hotel facilities, such as room service (which is at no extra cost from restaurant dining) a gym (with personal instructor on hand) and housekeeping etc. The setting is also very peaceful with beautiful gardens and a fantastic pool. The communal restaurant/bar area was a great place to sit and unwind outside, and a nice way to meet other guests for a drink and chat, if you're in the mood. The hotel managers are very hands-on and personally ensure that your stay goes perfectly, and take individual interest in, and care of, each guest. They were always on hand to help out, or simply just to sit and socialise with. They even went to the effort of helping me to find more long term accommodation - although, if I had been able to, I would have loved to stay for the rest of my time here. All in all, the perfect boutique-style hotel with personalised service and a genuinely welcoming, friendly feel. Thank you!

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JHB
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2011

Best stay. Spent a year in Nairobi and could not have asked for a better place. Spacious apartments, clean and tidy. Food is of high quality, freshly prepared. When I go to Nairobi for a visit, I know where to stay.

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 28, 2010

Wasini has excellent facilities that are very well maintained. Their staff are very friendly and helpful and there is literally nothing they won't do to keep the guests happy. The hotel is located in a very quiet and relaxed part of an otherwise chaotic city. I travel often to Nairobi and won't consider staying anywhere else.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
680 reviews 680 reviews
129 hotel reviews
Reviews in 185 cities Reviews in 185 cities
1,680 helpful votes 1,680 helpful votes
2 of 5 stars Reviewed October 24, 2010

Wasini Luxury Homes is an apartment complex consisting of 1 bedroom and 2 bedroom fully serviced apartments. The complex is run like a hotel, though most of the guests seem to be relatively long term. I'm sure Wasini was great when it was new, but it seems to have been poorly maintained and is quite unclean. Literally one of those places that just seems they haven't sunk a dime into it since it was built. The staff is very nice, though not thoroughly trained, and try to be as helpful as they know how. This complex is much better suited to long term stays than it is for the average tourist staying a night or two. If you fall into the latter category, a stay at Tribe will leave you much more satisfied.
However, if you are in Nairobi for business for a month or more, then you may want to give Wasini a look - the spacious apartments with full kitchens will appeal to you.

LOCATION - Wasini is on a quiet sidestreet consisting mostly of apartments, near the upscale area of Westlands, though not as near as the website makes you think. It's only a 250 Ksh cab ride there though. Nothing really within walking distance, and ask the gate guards for a taxi rather than the front desk if you want one within a half hour. Traffic from the airport is terrible, so if you're arriving at rush hour, you will want to stay at an airport area hotel instead.

ROOMS - The rooms are full apartments, with a full kitchen, living room, dining room table etc. This makes them suitable for longer term stays or families. The lighting in the rooms is awful - very dim and seems like it's from the 60s. I don't know why they don't change this. The first room we were put in was a disaster - paint was peeling from the walls (looked almost like it had been jackhammered), it stank of mold, the counter was entirely covered by burn marks, floor molding was badly damaged, marks all over the walls, and mildew was visible around the windows. We asked if this was the right room because , it looked like it was either under construction, or should be. They apologized and said they'd put us in another room - we waited for over four hours for another guest to check out and the room to be ready. It was 9:00 PM before we got to our new room.

The second room was much better than the first, though the bathroom window was covered by bird poop which was never cleaned up during our 4 day stay, the jacuzzi tub/shower had mildew all around the seals, had no shower curtain, and the hand
shower sitting in a rusty metal holder was so clogged up almost no water came out of it, the trim along the floor in the bedroom was badly damaged, the iron had no steam and was burnt on the bottom, the speakers placed all around the apartment didn't work, the towels were threadbare and heavily stained, and the toilet barely flushed and after you flushed it the whole apartment reeked of backed up sewage, while an exposed dirty toilet brush completed the decor. At least it didn't look like it had been recently jackhammered like the first one, and didn't smell of mold.

The bed was super short but relatively comfortable, the furniture in the second room was simple but fairly fresh, there was a large flatscreen tv, free wireless internet, a full kitchen, a large dining room table,and free room service from the restaurant. The lighting was just awful, I don't know what they were thinking. It felt like we were in a psychiatric ward. The rooms were quite large, so good for families or long term stays, if you are not too picky about cleanliness, lighting or maintenance.

SERVICE - The service was warm and friendly, and eager to please, though not thoroughly trained. We asked for maintenance to fix the shower head so we could take a shower, and they were prompt at doing so. The water pressure was still terrible, but at least it was possible now. The restaurant staff were friendly - you just had to go to the restaurant to find them each time, as we were mostly the only ones at the restaurant. One great touch was that when we were dining in the evening, they put a little portable stove with hot coals near us for warmth, very nice.

AMENITIES - There is a swimming pool, free wireless internet in the rooms that worked well, laundry service (by the piece - they say they let you use the laundry facilities, but they don't offer detergent or softener and the day we wanted to do laundry, the hotel was using them for staff laundry so we had to do ours at night), a DVD player, an iron (non-steam and poor) and ironing board, a jacuzzi tub (one person, doubles as the shower), and exercise room, a full service restaurant (food was mediocre, but staff was very nice). There is also a spa onsite, but we didn't use it.

BUSINESS - The free wi-fi works great, and probably the fastest we've had in Nairobi. There is a big dining room table for working at, but no desk. I don't believe there's a formal business centre. City Centre is about 15 minutes away if there is no traffic, about 45 minutes if there is. Cell phone and Blackberry coverage is excellent. Taxis are available, just make sure you call first - ask the security rather than the front desk.

Overall, I wouldn't stay here again - just too unclean and poorly maintained for us - but if I was here alone on business, and had an extended stay, I might stay here. Or, if I had a family and a hotel room just wasn't sufficient. The kitchen is definitely nice to have for those circumstances. I just wish they'd clean the place up a bit, fix the lighting and give some attention to maintenance and refurbishment and it would be a very nice place to stay.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mkenyahalisi, Director of Sales at Wasini All Suite Hotel, responded to this review, December 11, 2010
Thank you for your feedback and I am sorry that Wasini Luxury Homes did not meet your expectations.

I can assure you that we have used your comments to continue to improve on our service and facilities.

I hope we will be able to welcome you to Wasini Luxury Homes in the future and that the experience will finally exceed your expectations.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
1 review
5 of 5 stars Reviewed December 7, 2009

Staying in Nairobi for the past month I was given the name Wasini Luxury Homes as a highly recommended alternative to the usual hotel experience. One is able to stay in a fully serviced apartment, tastefully furnished(unlike almost every other furnished apartment in Nairobi) with more than enough space for solo travelers, couples, friends or even a family with a child. It has all the perks of a 5 star hotel with the comfort and relaxed feel of having your own apartment. I enjoyed the convenience of having a gym, Clubhouse, Restaurant & Bar. The staff was polite, efficient and attentive making my stay there truly memorable.

  • Stayed November 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 2, 2009

Without any doubt the place to stay in Nairobi!!!! I’m travelling to Nairobi a few times per year, in the last two years d I found Wasini Apartments cosy, with an amazing staff, always ready to help you and provide anything you need. Since the first time I stayed there, November 2008, some improvements were made in the Social areas and apartments decoration, the internet connection now, really allow you to use Skype to call home using wireless connection in the comfort of your apartment, which is something unique in the Nairobi Compounds. The Services included in the price, at least to me are absolutely outstanding e.g. shoe polishing for free :).
They have happy hour, 3 times a week to help to relax after a bus day in the office and often they make parties without any additional cost with live music and catering, which help you to know the other guests and build your network since most o the people is saying there are for business. Valentina and your staff are really amazing keep the good work you've being doing :)

They just have a problem that will be dificult to solve....which is the number of apartments available for the requests they have so try to do your booking as soon you can :)

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wasini All Suite Hotel

Address: Church Road, Nairobi 00200, Kenya (Formerly Wasini Luxury Homes)
Location: Kenya > Nairobi
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #31 of 96 Specialty Lodging in Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 40
Official Description (provided by the hotel):
Wasini All Suite Hotel is a luxury boutique hotel located along Church Road in Westlands, Nairobi. We are close enough to the city's business and leisure district to ensure you enjoy the convenience of shopping malls, restaurants,and offices yet distant enough to guarantee that your stay is remarkably relaxed and tranquil. ... more   less 
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Also Known As:
Wasini Luxury Homes Hotel Nairobi

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