Unlike some of the new hotels I have visited since arriving in Nairobi, the Hotel La Mada has been around for many years. Located off of Thika Road not far from Safari Park Hotel, La Mada is set in lush gardens at the edge of a protected forest.
Also unlike the other hotels, this is a true feeling of being in Africa. There is a colonial era grandeur about it whilst at the same time an atmosphere that just feels comfortable. Monkeys frolic in the gardens, African music is quietly playing in the background and the staff seem eager to ensure you have a comfortable stay.
I booked one of the four executive suites which includes a very spacious sitting area perfect for welcoming visitors. A very comfortable queen bed in a separate room and a full bath with separate walk-in shower with plenty of space. The tiles are well grouted and the room was spotlessly clean. This suite is less money than the standard rooms at some of the city centre hotels and certainly is an exceptional value.
The standard rooms offer two single beds or one queen bed as well as television with satellite feed and full bathroom except there is no walk-in separate shower. These rooms have the stand in the tub showers.
There is free very good speed Internet wireless provided in the hotel. They did have a problem on the arrival day that this was not working because of a storm that had damaged their connection. But they worked hard to get it running the next morning and even called to let me know it was fixed.
I know this all sounds too good to be true and sadly there is a downside. The food service is inconsistent. Dinner on the Friday took over an hour to arrive and when it did arrive, the order was incomplete, wrong and one dish was so wrong that we could not eat it. The chef came out, apologised and replaced it with lamb cutlets and fries that were exceptional.
I had breakfast today with the executive chef and the F&B manager and discussed that they are going to look to making the menu simpler (there were so many things on the current menu) and mentioning items that can consistently be sourced so that the cooks can be trained to provide faster service. Also, it was the dilemma that there were only a few guests in the hotel so they had given the A-Team the day off. If there are groups in the hotel, they set out buffets for easier service.
With the promises that they will work to improve food service, I can very much recommend this hotel.
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