The location of this hotel, which is around 50 minutes outside of Nairobi and around 5 minutes from Thika town, is outstanding. The natural beauty of the area is breathtaking. The hotel grounds are directly between two beautiful waterfalls, Chania falls and Thika falls. There are numerous species of birds flying around the hotel constantly. Wild monkeys come in and out of the grounds all of the time feeding on the mango and other fruit trees that they have planted on the grounds. You need to ask for a room in the "Chania Falls Area" because the rooms in the rest of the hotel are VERY small and VERY dirty. The rooms in the better area are comfortable, although there is no a/c or fan available in the rooms, which could make it rather uncomfortable in dead of summer. The food was above average and reasonably priced for a restaurant with an amazing view of a spectacular waterfall. There is also an animal park at the back with crocodiles and ostriches which is fun for kids. There's also a really nice shopping area near the animal park, with reasonably priced home-made trinkets.
However, as many good things as I can say about the beautiful scenery, the staff is really, really poor. I just stayed at this place for 19 days. The first day there, while my wife was getting her hair done at the salon, I sat for 45 minutes at a table at the outside of the restaurant with waiters and waitresses going past me, cleaning up tables and taking orders and no one bothered to even wipe my table off. After this I decided to give up and talk to the manager of the hotel, who told me that it was probably that there was a group of "white people" having lunch at the restaurant earlier and they must of thought you were one of them, so they didn't take your order. Really? When my wife returned, I told her that we were going to check out and after she talked to them (she's Kenyan), they gave us a couple free lunches and a room upgrade. The first incident was by far the worst thing that happened during the stay, but the staff, other than Rachel, the front desk operator during the day, was rude and completely underwhelmed to be working in the service of guests enjoying their dinner and/or vacation. Another example, while eating lunch with my wife, her brother family and some friends at their weekend restaurant, Ostrich, we ordered some roasted meat with some Ugali. We were told that it would take 45 minutes. After 50 minutes my wife asked when we could expect the meal. She was told that they were out of Ugali, so she ordered chips, and the rude waitress told her 15 minutes. During this time my wife left our table and joined me and the boys at the bar. After 20 more minutes, the waitress told my wife that she couldn't serve any food at the bar. My wife moved back to the table and after 15 minutes, I went and gently asked when we could expect our food, since everyone in the back was now throwing buckets of water on the grills and washing the floors for closing. The waitress who was busy tabulating her receipts for the day snapped that it would coming soon. After a 5 minute back and forth with the manager, the waitress huffed past me with a plate of meat and a couple minutes after that a plate of chips. I'm not really sure what the point of holding onto the meat for an extra 30 minutes was, since it was clearly ready, but it was the last time we ordered food from the restaurant.
I would like to recommend the hotel, because it has great potential, but under the current ownership I would not recommend staying here.