What an introduction to Africa. This place came recommended and I can see why. It's set in beautiful grounds surrounding a pond. The tents are well maintained and very comfortable. Facilities include common balcony/dining area, lounge room, wifi, pool table, lockers (need your own lock). There is the facility to donate clothes/items as well, which will go to charity.
I stayed in the dorm tent and found it to be perfectly adequate (if not slightly on the high side of my budget - but still good value for money given the amenities). The shared showers are excellent by any camping standards and awesome by African standards.
Breakfast is included and comprises of tea/coffee/toast with eggs cooked to order. Dinner is not expensive by western standards but was by backpacking standards. I ate out each time for significantly cheaper - even when I was splurging.
The only negative to this place is the location. It's on a road that is not accessed by public transport and a 20-30 minute walk to the main road / nearest bus stop. Not a problem for those with their own transport or willing to pay for taxis. I walked the distance each time but it would be nice to have other (non-expensive) options.
In saying that it is quite well positioned to many of Nairobi's attractions - giraffe centre, elephant orphanage, national park etc. There is also a nice shopping centre with supermarket 30 mins walk up the road.
I can neither comment in the positive nor negative about the staff. Their service was adequate without being memorable. The Aussie owner was very friendly though. All in all it was a fantastic place and I got fit walking to the bus each day!
FYI I got a taxi from the airport for Sh1800. You may even be able to bargain to 1500.