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“Dreary” 2 of 5 stars
Review of New Pola Hotel Luxor

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New Pola Hotel Luxor
3.0 of 5 Hotel   |   Khalid Ben El Walid, Luxor 1868, Egypt   |  
Hotel amenities
Ranked #45 of 57 hotels in Luxor
Crawley, United Kingdom
Top Contributor
118 reviews 118 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
73 helpful votes 73 helpful votes
“Dreary”
2 of 5 stars Reviewed January 20, 2012

Dreary reception, dreary, room, dreary service!
Having said that, the hotel was fairly empty in March/April 2011, but the reception desk remained unhelpful when we asked to change room.
Breakfast was okay - if you like mashed potato and salad and cheese and Egyptian 'ful' beans and bread. Actually I did, but it would have been nice if anyone had spoken to us.
Yes, the memory of it remains tired and dreary!

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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adelaide
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 21, 2011

We were very impressed by the quality of room and location of hotel. Outstanding. Staff were quite enthusiastic overall. On the other hand, breakfast was about worst I have experienced. Toast and coffee (surely a bare minimum) was difficult to obtain. How do you run out of instant coffee? Wifi was free but did not work... and don't let them talk you into buying their egyptian wine. Pool very heavily chlorinated but appeared to be very clean.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 18, 2011

Well what can we say. We arrived at this property on our honeymoon.The first thing you notice is the dark reception area and corridors that stinks of urine.Our first room overlooked a building site,had broken filthy bathroom.We asked for an upgrade and had to pay £75 CASH ONLY only to be given a dirty double room with broken bathroom which had pubic hairs all over the floor,broken air conditioning and broken safe!!The Pool on the rooftop had toilet paper in it and broken tiling. Needless to say we left immediately for another hotel. Please DO NOT GO HERE if you want to avoid upset.It's appalling to say the least.

Room Tip: take a candle with you
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 22, 2011

The management continues to invest in the hotel.
As there are not many tourists now, breakfast has been sized down a bit.
Even in Maritime King's Island (former Mövenpick), not everything is available anymore on the menu card.
Many hotels in Luxor are now available for extremely good value.
Notwithstanding the heath of sometimes 43°, the air is dry and it's really feasable.
The ramadam in Luxor is like a big feast in the evening, and people are surprisingly friendly and less pushy than before the revolution.
At my opinion, nearby Joseph hotel is less pleasant than Pola, for many reasons.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 19, 2011

after staying at the pola for 5 or 6 years running i was very dissappointed with the standard this year and will not be returning! theyve lost our custom, breakfast consisted of stale bread and cheese , there was never any lighting on in the hotel or air conditioning in the dining room or reception , its gone really downhill

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate
Top Contributor
185 reviews 185 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed July 8, 2011

Good modern hotel run by Coptic's excellent rooms and very reasonable, last time was 100ep per night!!!
But the rooftop swimming pool is great & cheap to use as an outsider, the food was very good and cheap but hear recently gone off a bit due to summer season and seasonal lack of tourists
Give it a try u will not be disappointed!!!

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorbas
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 4, 2011

The New Pola has a fantastic position and is excellent value for money especially at the moment when most hotels are underoccupied and offering big discounts. However they do seem a bit disorganised, particularly around breakfast where everything seems to be in short supply. Rooms on high floors at the front have balconies and wonderful views of the Nile, but are noisy from the road below - the traffic hardly stops all night. The back is quieter with fairly pleasant views. The swimming pool on the roof is brilliant, the sunbeds comfortable, but again towels seem to be in short supply. There is an extensive library - but in the dark and under lock and key! If you can persuade anyone to unlock it, it's a good resource - but best take your own torch to see what's there. The hotel is also willing to hold your luggage securely while you travel elsewhere, which was very convenient for us when we travelled to Aswan and Abu Simbel for a few days.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about New Pola Hotel Luxor

Address: Khalid Ben El Walid, Luxor 1868, Egypt
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #45 of 57 hotels in Luxor
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Pola Hotel Luxor 3*
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Also Known As:
New Pola Luxor
Luxor New Pola Hotel

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